Set default (custom) theme in Polaris Next Experience UI
Import
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Sep 14, 2022
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article
This default theme will not apply to users who explicitly set a particular theme. You can check (and remove if you want) the User Preferences table for any records with as name glide.ui.polaris.theme.variant and where the User is not empty.
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https://www.servicenow.com/community/now-platform-articles/set-default-custom-theme-in-polaris-next-experience-ui/ta-p/2322896