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Maximize End User Adoption with The ServiceNow for Microsoft Teams Customer Adoption Playbook

Import · Sep 14, 2022 · article

Ready to rollout ServiceNow inside of Microsoft Teams for your organization?

Want to see more engagement with the integration from your organization?

Leverage this Customer Adoption Playbook to nail the rollout to your organization's end users. This playbook provides a simple structure to define you desired end user behaviors, set KPI's, develop communication assets, and share with your organization. The result should be managed expectations, educated end users, strong adoption of the integration, and value for your investment in ServiceNow.

If you have other good practices to share, or comments on this document, please share on this thread!

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https://www.servicenow.com/community/ms-teams-articles/maximize-end-user-adoption-with-the-servicenow-for-microsoft/ta-p/2314669