foreign hi there I'm Lawrence Tyndall here at glidefest Consulting and in today's servicenow demo I'm excited to show you the Lenovo warranty integration that we've built here at glidefast Consulting before I take you through the integration I'd like to go over why this integration is important the benefits of having warranty visibility on your Hardware assets and the business outcomes that can be achieved with this integration so why is this integration important for your item practice whether you're a small or enterprise-sized organization having visibility into your Lenovo Hardware asset warranty statuses is crucial as it allows you to understand what assets are covered by Lenovo in the event of damage or failure by having warranty visibility you're able to defer hardware issues to Lenovo which allows your service desk team to focus on higher priority issues now that we've covered the importance of this integration and the business outcomes that you can achieve let's jump into the system and take a look at it so to populate servicenow with warranty data for our Hardware assets we've built this integration so it automatically pulls warranty data directly from Lenovo when a hardware asset is created and then in order to keep the system up to date when additional warranties are purchased the system automatically grabs new warranty information on a weekly basis this ensures your assets will always have all warranty information available in order to successfully pull warranty information into servicenow each of your Lenovo asset records need to have a valid Lenovo serial number in the serial number field typically Lenovo serial numbers are alphanumeric and consist of seven characters from a development best practice standpoint we've built this integration to use the out of the box contracts module to store the warranty information which allows us to store and display multiple warranty line items for each Lenovo Hardware asset in our system now that we've talked about how the integration Works let's go and create a Lenovo Hardware asset and we'll be able to see how the warranty information is automatically populated I'm going to head over to the hardware assets module and then click on the new button in the model field I'm going to select the Lenovo ThinkPad R32 and in the model category field I'm going to select computer in the serial number field I'm going to enter the serial number for this laptop now I'm going to save this Hardware record to trigger the business rule at this point the integration process will be running and the warranty information should be populated in a few seconds now if we head over to the contracts Tab and click on the refresh button we'll see all of this amazing warranty data is now available for this laptop as you can see the integration pulls in the service level description the warranty name the start and end date and the service level code with an integration like this you can easily integrate warranty data into your itsm processes your RMA process and your asset refresh process Etc and that is all for today's demo on the Lenovo warranty integration in servicenow if you are interested in learning more about this integration or other Integrations that we've built feel free to reach out to us here at glidefest Consulting today [Music] thank you [Music]