in today's digital ecosystem telecommunication has transformed the world it has become the foundation for businesses governments education communities and families to seamlessly connect and share information see how glidefast is using servicenow solutions to take the telecom industry to the next level now that you've started your servicenow journey utilization reporting becomes very important to managing your overall environment having the ability to view availability utilization and allocation reports empowers you to measure adoption perform real-time resource management and allocation predict license needs and more enhancing out-of-the-box measurement capabilities with the power of performance analytics-based solutions greatly enhances this functionality servicenow provides an out-of-the-box application usage overview dashboard to provide users insight into usage of their applications customers often request additional functionality such as can these reports be broken down by manager organizational unit or job function how is the organization's adoption trending can i see the data on a more granular basis than monthly a personalized solution centered around a new table new performance analytics indicators and advanced report filters allows us to deliver this functionality shown here is the data used to drive our dashboards as shown usage is broken down on a weekly basis this was accomplished via the use of a snapshotting script to convert the monthly usage data into weekly allowing end users much better visibility into how application usage is trending over time this dashboard utilizes performance analytics to provide trend reports shown here are adoption percentages active users inactive users as well as users broken down by access count and by country these reports can be used to trend an organization's adoption performance over time an organization seeking to utilize servicenow more heavily would target an increasing adoption trend a chronically low adoption percentage may reflect over allocation of licenses inactive users reports can be used to identify these users who may not require a license this dashboard can be filtered by application as well as organizational lead this dashboard leverages advanced filters to allow users the option to better understand the demographics driving their application usage users can filter by persona also known as job function or role they can also filter by managerial hierarchy using a custom cascading filter to better understand the usage within their own organization these dashboard reports were configured based on specific customer requirements to support their workload and workforce management that was an example of how configurable reporting solutions and custom application development can enhance out of the box usage reporting capabilities of servicenow for more on our servicenow telecommunications solutions reach out to our team at glidefast.com [Music]