The Behaviour:

options.no_readable_journal_field_message = options.no_readable_journal_field_message || gs.getMessage("No readable comment field");

Solution:

Additional comment is not captured in the Activity filter.

go to the task table level and look at that comment field.

Image	Description
	01. Navigate to your form >> right click on the title bar >Configure > Form Layout
	02.Configuring Activities Add Adtional comments Activities (filtered)
	03. On the Activitires (filtered)
	04. Check Additional comments (requester visible)

Result:

Configure the activity filter

No readable comment field in portal

I am facing "no readable comment field" issue in Portal form , can any please help me on this?

Unable to update ticket in portal ( add comments)

Hi all. in portal homepage, for my service request, if i click one request it shows like no readable...

Geeting 'No readable comment field' on portal for a record producer ticket