Purpose of this article is to answer basic questions about HRSD Integrations. If you have any questions, not covered in this post – then please ask your question as a comment on this article

Q: What is Integration Hub and Spokes?

• A: Integration Hub enables execution of third-party APIs as a part of a flow when a specific event [trigger] occurs in ServiceNow. These integrations, referred to as ‘spokes’, are easy to configure and enable you to quickly add powerful actions without the need to write a script. More details can be found on the Integration Hub product page.

Q: Our company needs to expand ServiceNow across our HR business to leverage the benefits of Enterprise Service Management. How should we start preparing and organizing for HR Integrations?

Q: What is a product integration app?

• A: ServiceNow provides pre-built configurations with different third-party systems as apps available through the ServiceNow store. You can leverage these apps to meet your HR Service Delivery integration needs.

Q: What is HRSD in-product integration?

• A: This is an older way of delivering integrations. In-product integrations were previously installed as part of family releases and were not based on the Integration Hub and Spoke architecture.
• Going forward, product integrations will be delivered via the ServiceNow Store and will leverage Integration Hub and Spokes.

Q: How can I identify which Spoke an integration is based on?

• A: The integration app description on the ServiceNow Store will note Spoke dependencies.

Q: Does ‘spoke’ dependency in integration app description mean that a spoke needs to be licensed always and installed as a pre-requisite?

• A: No. A dependent Spoke will be installed as part of the integration app. No separate license is needed.

Q: When do I need an additional Integration Hub license to use a Spoke?

• A: If the customer has a use case requirement that is not addressed out-of-the-box by the integration app, they can build a custom integration using the Spoke to meet the use case. In that scenario, a proper Integration Hub subscription is required.
• Note: Speak with your ServiceNow account team if you have any questions about your subscription

Q: What is ‘Enterprise Service Management’ framework vs the ‘HR integration framework?

Labels:

• HR Service Delivery
• Multiple Versions