hey this is troy from now with troy with another workflow wednesday and this time doing a little bit different i'm trying something out with a vertical format um but today i wanted to spend some more time talking about impact um if you haven't heard about the impact product from servicenow uh i'm not surprised it's new and it's also a little complex um and complex because one of the things that really drove the creation of the product is is we spend time interviewing our past customers and our current customers and asking them how we can help them get more out of service now they said we need help having it personalized and so when we started bundling all these capabilities into impact each client is going to look a little bit different because what you need to get more out of servicenow is going to be different than the next organization yes there's going to be some commonality but it's going to be personalized to you and where you're at in your journey and how you know many different departments you know which skus you're using and where you're seeing the most value most movement and where you have the most backlog and interest of course the experience is going to vary it's so depending on your needs the focus of where you're going to be getting the most value out of impact is going to change but the way to think about it is really there's three things that impact is delivering to our clients it's that personalized experience so instead of being overwhelmed with the deluge of information about servicenow it's content specific to the roles in your organization and the people in your organization and the things that you're doing you know we're using artificial intelligence machine learning to refine that content to to give you recommendations that fit you the next is accelerated time to value putting in servicenow and working with the technology and the people in the process it can take time and sometimes that's you know coming up with the right partner strategy engaging servicenow directly as our expert services team to help guide some of that or do implementations directly but you have lots of choices when you look at implementation some of those are maybe not as fast as some others impact focus on providing that guidance in the structure of an impact squad to help you really get the most out of however you engage like i said whether it's servicenow led or a combination of code delivery or partner-led engagements having that insight from the impact squad the team of four people that can work directly with your your team to get the most value from servicenow looking at your different engagements making sure best practices are put in place that's a key it accelerates that time to value and makes sure that not only are you moving quickly but you're moving intelligently looking at what's ahead on the platform the next part is so we talk about personalization accelerate time to value and the next part is really empowering your team and training is something that is so so important and you look at the speed of innovation on the platform with all of our different product teams coming out with releases if not every you know twice a year sometimes quarterly like impact and many others are coming out even more frequently that's a lot of things to stay abreast of um inside of impact you get access to a lot of our on-demand courses depending which ones you know which level of impact you invest in and that lets you stay trained and stay certified as just part of being a part of the impact audience right um but you also get discounts for our custom training services so our training team can come in and help you with really that organizational change and what training capabilities you need directly and so it really helps empower your team you can get guidance from our team our impact squad with advisory days as well as take advantage of what we're calling impact accelerators there's so many different ways that impact can walk alongside you and your team and it is going to be customized the best way to do it is something that we're seeing customers lean into is instead of asking for and trying to grasp it in in short meetings is spend some time with your executives with our executives in a short day it's it's about six hours so it's an investment of time but to do a workshop together where we spend time looking at where your organization is at what your business drivers are to survive and thrive in this economy that we're in to come through that with automation and with experience for your employees and your customers that can truly help you you know thrive and and prepare for the term when this comes around in that workshop we'll do it's really split into the first is really understanding where you're at like i said what are your drivers what are your goals where are you really trying to focus improvements and then the next half is looking at what would that look like in the impact environment and so it's what are the things that you have to focus on to be able to do that and how servicenow can be part of it and then how if you chose to go with impact how that would fit to help you do that faster and so if you want to learn more about that impact workshop don't hesitate to reach out but again as you look at servicenow remember it's more than just a ticketing tool it can be and should be the control tower for your enterprise and so i look forward to talking with you more and again catch me on another workflow wednesday let me know if you like this format or or the other one uh today my timing was swatched i couldn't do the live stream at night and so pre-recording but again thank you so much and i look forward to talking with you bye-bye