When you experience an error in ServiceNow, it helps to know you’re not alone. That’s where the Known Error Portal comes in. It’s a handy repository of known errors in the ServiceNow product that have been found or reported. Each known error article describes the issue and possible causes, along with steps to reproduce it and any available workarounds.

The portal has been a valuable tool for customers, but we’re always looking for ways to make it better. We heard your feedback and upleveled the portal experience—including new filtering capabilities and the ability to search for articles.

What we heard

You told us you wanted to:

• Quickly find content that’s important to you, rather than sorting through articles manually
• See more content than the current curates list of issues
• Save time and effort with an experience tailored to your release family

What we did

For the first phase of Known Error Portal updates, we:

• Personalized the portal page, so that it displays Known Errors related to your current production instance
• Moved from article to interactive portal page
• Added search functionality
• Provided the ability to filter by family release and severity

These improvements are just the beginning. We’ll be launching the next phase of Known Error Portal improvements soon, with more features to help you find the information you need, when you need it.

Check out the new Known Error Portal!

We’re listening

Your feedback makes Now Support better, so keep it coming! Send us your thoughts by leaving a comment below or sign up for a customer interview to give our team more detailed input.