For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network. Each location normally requires a local IT expert to not only gather the data but also have it in a format where a security officer can inspect the data before leaving the air-gapped network. And since it's so manually time consuming, discovery is often done as infrequently as possible.

Customers that use ServiceNow ITOM Visibility and Discovery can leverage Agent Client Collector to help automate some of of the processes for air-gapped environments. I wish I could say it was a silver bullet that would eliminate all of the challenges and complexity, but air-gapped are designed for very specific reasons. However, Agent Client Collector does have a scalable and secure architecture that helps reduce a lot of manual processes and can bring the information into your CMDB so you have the single source of truth for your IT resources.

The attached datasheet highlights the key capabilities of ACC for air-gapped networks. Be sure to reach out to your ServiceNow rep or certified partner to learn more on how it might work in your environment.