ServiceNow's App Engine Studio (AES) is a powerhouse of functionality. Citizen developers and skilled admins alike can feel confident in creating applications that solve problems within their organization. As part of the #BuildWithAES challenge, I decided to recreate and share a simplified version of an application previously created for a customer.

Note: Not everything is documented in the screenshots, but I’ll explain end-end what was involved in getting this critical application into reality.

This customer had a division responsible for the cleanliness of about 100 facilities – trash pickup, sweeping/moping, spot cleaning, deep cleaning, and during COVID, some sanitization services. The archaic way of working they had was a Google form and a spreadsheet, but through #AES we were able to help them realize a necessary digital transformation to streamline, simplify, and automate this process!

The logic was standard: A catalog item where someone could open a ticket for a cleaning service at a given facility, when they would like to have the cleaning completed and a description of the cleaning needed.

Once submitted, a notification should be generated to the Facilities Cleaning group announcing a new cleaning request was submitted so that someone in the group could be assigned to it and a notification to the requester confirming their appointment.

Then once the cleaning is completed, the requester is sent another notification and a survey after 3 days.

For this application, #AES was critical to making this easy and getting it in production as soon as possible. From one interface, we were able to create the table to house the requested cleanings, build our record producer, and the flow to handle the notifications. Security is also vital, and App Engine Studio makes it easy to create and manage roles to the application to only those that should see it and be able to interact with the cleaning requests.

The only items we had to go out of AES for were the survey and some UI items to control state changes/mandatory fields (which I bet will make their way into AES in the future!) For anyone in a position where you see old and dated ways of working in your organization that already uses ServiceNow, explore App Engine Studio on your own and start the conversation to create a new WOW!