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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is Decision Management?

Use decisions tables to help you reach outcomes that depend on multiple factors. In these tables, each factor is a decision input. For example, if you are trying to make a decision about car insurance coverage, your inputs might include the location where the insured person lives, the age and accident history of the insured person, the car make, the car model, and the car year. This logic can save time and present a more organized, readable format than using a script. Decision tables provide a single point where you can create, view, and modify decisions.

Product Documentation

Entry point to the official product documentation

Decision Builder - System Administrator Guide

This whitepaper outlines how system administrators and developers of all skill levels can use Decision Builder to decouple logic from code across the platform.

Trainings & Courses

Simplify app development with Decision Builder (K23)

Do your flows get 10 steps longer when you need to add a new condition or exception branch? Do you struggle to keep track of all your application-specific logic? In this lab you will learn to separate business logic from code to simplify app development and empower business stakeholders. You will get acquainted with the Decision Builder application and learn how to leverage the user-friendly interface to build decision tables. The exercises will walk participants through the latest decisioning features that will make logic management a breeze and help you streamline your flows and code.

Articles & Blog Posts

2021-01-22 by Szentpáli János

Decisions, decisions, decisions…

One of these days a question was asked on ServiceNow’s Slack channel about the way switch statements worked in JavaScript and ServiceNow. One thing led to the other, and Decision Tables quickly came up as a possible solution to the problem.

2022-10-24 by @Lisa Holenstein

Decision Builder Best Practices

Guidance and practical tips

2022-10-24 by @Lisa Holenstein

Decision Builder FAQs

Guidance and practical tips

2023-07-21 by @Lisa Holenstein

Make Decisions from JavaScript with the DecisionTableAPI

In this Workflow Automation Center of Excellence article, you’ll learn how to use the DecisionTableAPI from anywhere in the platform where you can execute a script.

Videos & Podcasts

2020-05-21 by ServiceNow Community

Flow Designer Decision Trees

Join Chuck as he answers a community question about how to use a Flow Designer decision tree and why you want one.

2020-11-23 by ServiceNow Community

Topical Deep Dive - Data Lookup tables

Discover a simple method to set a field value on your table based on other field values based only on conditions. This is the method used for an incident priority based on impact and urgency, or assignment rules. Unlock the power yourself.

2021-11-12 by ServiceNow Community

Decision Builder with Julia Perlis

On this episode, ServiceNow Sr. Product Manager Julia Perlis joins the advocates to demo and talk about Decision Builder.

2021-11-15 by ServiceNow Community

Getting Started with Decision Builder

Join us for our new series of live sessions focused on core, foundational platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control and CI/CD, etc. This academy happens every other week Thursday (9am PDT, 6pm CEST), starting on July 8, 2021. We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting. The academy format consists of a specific topic for each session that will be presented in 20-30 minutes followed by a Q&A after.

2022-03-03 by ServiceNow Dev Program

Decision Builder in San Diego

Join us live as we bring some of our processes into decision builder for the first time.

2023-01-10 by @Technomonk

Revolutionize Your Processes with ServiceNow Decision Builder

In today's video we will be looking into ServiceNow Decision Builder

2023-03-10 by ServiceNow Dev Program

Decision Table APIs

On this episode, we will be using Decision Table APIs for some fun.

2023-04-18 by ServiceNow Community

Updates on Decision Builder

Watch this session with Principal Product Manager Julia Perlis and me for a follow-up session on Decision Builder and Decision Tables. Since our last Academy on these topics in November 2021, there have been significant updates that we're excited to showcase and share with you.

2023-09-08 by ServiceNow Community

Decision Builder Testing and Publishing

Discover the latest features of Decision Builder and decision tables and how they can make your life even better in the Vancouver release. Showing off testing, defaults, new interfaces, future features, and more.

2023-09-15 by James Downs

I make a sandwich using ServiceNow Decision Builder

Exciting updates await in the Vancouver release of ServiceNow Decision Builder, and we're here to showcase them all in this fun video. Join us as we explore the latest features, including input reference filters, duration result columns, draft authoring and the game-changing "Test" button.

2024-03-28 by ServiceNow Community

What's new for Workflow Automation in the Washington DC Release

In this academy session, our Product Owners for Flows, Decision Tables, and Playbooks will showcase the innovations delivered for Workflow Automation! Join me, Jingfei Chen, Julia Perlis, and Jason Lefever to learn what's new in the Washington DC release.

Troubleshooting

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