material master records are a critical aspect of logistics management used across a large variety of departments and functions even using role-centric perspectives it can be challenging to make interaction with material master records simple transparent for all parties involved and flexible enough to keep up with the ever-increasing pace of business servicenow offers a solution to this challenge that can help your business streamline operations and fuel growth with connected workflows and strong governance by unifying the material master request using the servicenow platform you can realize faster innovation by modernizing your unstructured and legacy processes with low code your users will also be delighted by superior end-user experiences that provide an extensive range of intelligent contextually aware capabilities let's go ahead and see these solutions in action chief fenn a business user responsible for material master record requests once had to work with an opaque process that gave her no visibility into her requests after submission via email or spreadsheet now she simply logs into her company's employee center and benefits from a streamlined front end for her submissions as she completes the mandatory fields for her latest request subsequent fields are populated with contextually relevant options to help save her time and improve data accuracy in just a few moments her submission is complete kicking off a sophisticated chain of automation all while providing her much needed visibility into the process as we transition to mike a master data management specialist we can see now that he has an intelligent workspace to help manage his complex role one key technology here is the automated process embedded in his request this material master creation playbook allows him to efficiently tackle each request with confidence and consistency he can quickly review basic data using this mechanism and then perform an inline approval this triggers the automatic creation of tasks for other departments eliminating a variety of manual steps you can see here that folks from the manufacturing and sales teams can all perform their necessary functions with full traceability available to any interested constituent on the flip side qi can also monitor the progress of this request and easily access any detail or related record of the underlying process that might interest her wrapping things up back in the material master workspace we have one of the most impactful aspects of this solution the automated integration with sap mike can leverage the power of the sap business application programming interface spoke with the click of a button and automatically simulate the creation of this material master in sap the integration will provide feedback as to whether any errors were encountered and if successful mike can move forward with the final review and approval this action triggers another integration with sap that completes the creation of the material master data the output from sap is then returned to the servicenow platform and all parties involved can rest assured that they have once again processed a complex multi-system process spanning various departments in an expedient accurate and secure fashion this process was made possible via servicenow suite of hyper automation and low code solutions our process expert mike crafted this custom material master application using app engine studio the comprehensive low code development environment designed for developers of all skill levels even those with no programming experience in here he was able to manage his data models in a simple fashion allowing him to feel just as comfortable as he does when working with any spreadsheet app mike was able to craft a variety of end user experiences using this tool as well including the forum we saw chi leverage earlier he also built that handy workspace we saw down the road mike can easily add things like a mobile app or advanced chatbot capabilities to this app with ease this foundation of data and end user experiences complement the real powerhouse of mike's app the logic and automation using out-of-the-box servicenow capabilities like approval flows and record management along with low code integrations to platforms like sap mike was able to orchestrate a complex process that was seamlessly integrated into his workspace as a playbook this playbook experience harnesses the power of a variety of capabilities such as reusable automation via flow designer his app also uses modular decision tables that allow him and other subject matter experts to easily maintain decision logic that can be referenced across his app or even be reused in other related apps as well these benefits are made available to citizen developers like mike in a controlled tightly governed capacity using the low code administrative capabilities that come with app engine these governance features allow low code apps to add value to the business at scale in a secure fashion while avoiding app sprawl this revolutionary leap forward made possible by mike's app is just one example of how you can modernize the way your company leverages erp solutions like sap to begin identify an automation use case for sap like material master data management start modernizing using servicenow solutions like app engine and automation engine and try to start small to achieve quick wins the servicenow platform allows you to quickly build modular applications so you can begin by automating just a few functions or interfaces on a framework that is built to scale and support the most critical functions in your business to learn more please visit servicenow.com thanks for watching and have an excellent day