welcome to another now with Troy and the exciting news you've seen some of it perhaps is I've changed jobs I I now work for servicenow and so I'm super excited to be part of that if you've you've known me for a while or if you've seen me on LinkedIn you know that I've been a strong service now Advocate some have have used evangelists some of you Advocate some of these words that might be a little derogatory but no matter how you look at it servicenow has been a big part of the last 10 plus years of my corporate life um and so I'm super excited to join as some would say the mothership the rocket but be part of servicenow and so there's been a pause with now with Troy and today is my relaunching of now with Troy and workflow Wednesday and so again I'll put it officially out here the opinions on here are mine they're they're based on my experience they're based on all the knowledge that I have being part of the service now family but just know know that anything expressed in the video and the content here is solely my own uh take it with a grain of salt but hopefully you'll find it tremendously valuable what I want to talk about today is again my roll a little bit but you know one of the focuses on now with Troy has been looking at what's happening right now in the business world and what's happening right now on the service now platform on the now platform and to me the the world is is seeing things they've never seen before uh or haven't seen before in a long long time you know interest rates continue to to go up supply chain issues are front of mind the great resignation doesn't seem to be slowing down at all the need for talent continues to go up and and when I think about all those trends they are unique and they're all pushing in at a need to really focus on efficiency and optimization um and when we think about how much of our life result revolves around digital experiences and digital systems you know less and less we're going into brick and mortar that includes how we shop that includes how we work that includes how we interact even within our our own organizations experience matters so when I think about servicenow and I think about those trends there's there's no better time than looking at servicenow right now um because there's ways to really look at how you can improve the experience of customers asking for support I ask you for help increasing their spend with you as organization so many capabilities on service now to help with that but also internally when we think about the great resignation so much of the times the information I've seen what's Driven that is the experience of employees feeling valued for who they are and being able to really get the work done that they've been asked to do in a way that helps them feel valuable being right in the midst of the onboarding sequence that servicenow I can affirm that all the things that I've helped clients Through The Years Implement with HR is true servicenow uses now you know one of the things we say is now on now um the experience of onboarding list servicenow has has been phenomenal uh there's tasks even before I was on board of the things to do and I knew where to go and look and then as I've come on there's been more steps um you know as as many many of my peers have said you know it's definitely drinking from a fire hose well for me some of that I've been saturated by that before because I've been involved in four Partners uh whereas my finger up here I'm gonna put you know additional cups from the other partners I've been part of because it's it's part of The credibility of where I've come from I uh so watch from that um but service now does indeed enable that process I know where to look I know the next steps I can see kind of the journey as I go through week after week to understand where I should be at in that process and combating that Grace resignation is significant focusing on the employee experience the employee Journeys is the language that we use is important and it does make an impact and so I encourage you if you have if you're still having struggles there reach out and and let's have a conversation about what how we could improve employee experience on service now as you look outside we can have a similar conversation of how we can improve customer experience is they ask for support and ask for needs and want to track their relationship with your organization and how servicenet could be part of that um the other part that I think is really interesting is the whole supply chain there's so many different industries that have had to completely rethink supply chain where parts are coming from you know I know several in in different Industries where it's like they they have sales but as they turn to implement that they just can't get the raw materials or assembled Goods to build their products they've had to completely rethink supply chain servicenow for those of you that have been around the platform has had Asset Management from an I.T standpoint but we're extending it out to Enterprise asset management and to me it's it's kind of like the when we first took the step to move to customer service management it's like taking that internal View and looking externally we're doing the same thing with asset management and so as you and your organizations look at how Enterprise Asset Management can be tracked and want some help looking at that make sure servicenow is on your list of platforms to look at so risnow is not just a ticketing tool I would argue it hasn't been just that for over a decade but as you look at your supply chain consider how Enterprise Asset Management could be done better using servicenow with all of the tools and capabilities that are already on the platform but extending it into the Enterprise which leads me to kind of an introduction of my role and so it's at servicenow I'm part of the customer outcomes team and my role as a service account executive now what that allows me to do is really look at across the platform and help be an advisor a counselor and really look at where are their different capabilities on the now platform that could help your organization perform better uh yeah that's my tagline it's one of the things that I've seen in my career from even starting out as an electrical engineer and doing you know many different things through my career the consistency is helping people and organizations perform better as an SAE I get to do that with Enterprises in the Rockies and a few select Enterprises elsewhere across the platform but easy to find me on LinkedIn reach out if you've got connection questions and let's connect and talk as you think about all the trends that we're facing in the economy today servicenow is is poised to be able to help you find ways to automate optimize and automate those processes as well as looking at changing the experience for your customers and employees inside of my role one of the things that we'll be focusing on a lot is the impact product uh more to come on that because I'm still digesting it as I was part of my previous employer I have been looking at impact and trying to understand the tremendous value that it provides giving access to a squad that can understand specifically your organization and your organization's needs as it relates to servicenow that Squad can help jump in and proactively make changes by doing things like observing all of your instances by doing code reviews on all of your Sprints before they go live in providing that Insight before it becomes a problem this is better than a check engine light on on your on your car right it's a team that's watching and proactively looking at ways that you can get more value from servicenow and that just scratches the surface for impact again if you've got questions and you want to learn more about that reach out let's talk I also look forward to hear what types of things would you like to see on workflow Wednesday of the videos that I put out the one that has hit the most views is the video that I put together it says what is servicenow and so I'd like to hear about if there's parts of the platform that you'd like a better explanation so it's what is servicenow's insert blank if you could direct my next video on what is servicenow video add in comments either on YouTube Twitter or LinkedIn reach out let me know and say I'd like a what is servicenow video on and insert that topic is that on Asset Management software Asset Management customer service management some of our capabilities in the Telco looking at employ all the capabilities around HR and how HR in your hris system work well together I need to hear from you let me know what things you'd like to hear from me and being part of servicenow I can also reach in and drag some people along with me to help those explanations and so I look forward to hearing back from you again post interact subscribe to the channel on YouTube so you don't miss any other videos as I put those together and I look forward to Bringing more and more value to servers now thanks so much and I hope you have a great Wednesday thanks bye-bye