We can enable search configurations on Record producer(s) variables so that when users enter data into a variable,

they can access related search results such as articles/catalog items.

Record producer configurations are available in Service Now to enable this functionality. I'll walk you through how to use

this functionality in this article.

• In Application navigator, Go to Contextual search > Record producer configuration
  
• Go to Record producer configuration table and click New
  1.) Record producer - Give the Record producer name2.) Search context - Give the context from which you want to populate the related results, In OOB we have few search contexts available for us, We can also create a custom context.3.) Search variable - Give the variable on which you wanna enable the search context
  
• The following Search Action configurations related listsare automatically populated based on the search context
  
• Create a custom variable after the variable on which you want to enable Related search results.
  
• Let us now put our functionality to the test.
  
• If you're unable to see the "Order" button do the following
  1.) Go to the Angular templates(sp_ng_template) table and Locate cxs-result-catalog
  2.) Replace the below existing line , Add the order at end of the {{orderActionDetails(result).actionLabel}}Below is the updated HTML
  <a class="btn btn-default sc-btn" ng-href="{{result.related_links[0].sp_link+'&referrer=contextual_search'}}" ng-attr-aria-label='{{i18n.format(c.data.i18nMsgs.catalog.order, result.title)}}'>{{orderActionDetails(result).actionLabel}}Order</a>

Pointer: Only one variable within a record producer can use contextual search.

Sources: Define contextual search

Context Search on a Catalog Item - Button Text Issue

If you have any corrections or suggestions, please leave them in the comments section.

Regards,

Sai Kumar

Labels:

• Request Management
• Service Catalog