Hello,

I have see many questions about configuring Agent Assist in Agent workspace so here are the steps to configure Agent Assist in Agent workspace. I have taken example of Interaction table.

1) Go to 'cxs_context_config' table and create new entry like below and save it, once saved related list 'Resource configurations' will show one entry and 'Searcher' means it will search only from KB articles, if you want to include others just explore other options.

Also note you can use existing search context but since existing search context may be used in other tables hence creating one exclusively for Interaction table

2) If you want to include other search results like Incident or something else go to 'Additional resource config' tab , click edit and select whatever you want, but please note you cannot create new search source so whatever available in slushbucket you have to use the same, you cannot even create new search source for interaction records as well so Keep in mind.

3) Once step 2 is done Go to 'Table Configuration' which points to 'cxs_table_config' table.

4) Click new and fill accordingly and select newly created search context here as Highlighted in screenshot

5) If you check 'Enable search as' checkbox and select values then in Interaction form Agent assist will show as search for with whatever value you have selected otherwise it will search based on Short description, that's the default behavior.

6) Last step and most important step, go to 'sys_declarative_action_assignment' table, find entry for 'Agent Assist' for Interaction table and copy sys id of table configuration definition you created in step 4 in highlighted part. Make sure you are in Proper scope, for me scope was Human Resource : Workspace

7) Once saved, come back to Interaction record in agent workspace and see it starts working

Please free to let me know in case correction is needed.

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Best Regards