Use Case:-

We all know that Agent workspace provides next experience to all agents. When i am configuring Agent workspace i found there is no Add button for Affected CI’s Related Lists in Outage Table Record. But we can find the edit button in Affected CI’s Related List in Native UI. So I thought of sharing with you all how we can exactly achieve this.

Missing Add button in Affected CIs for Outage Record

Solution:-

1. Login as System Administrator
2. In Application Navigator, Go to Workspace Experience->Related List Actions.
3. Click on New.

4. Fill in all the details as above.

5.Click on Advanced View.

6.Configure the Component Attributes as below.

Now, we are able to see Add button in Affected CI’s

Result:-

we can associate an existing Affected CI.

Thanks for reading, have a good day!

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