You may have heard the word Hyperautomation tossed around and wondered what it is and where does AI (Artificial Intelligence) fit in a Hyperautomation strategy. To level set, Hyperautomation is an approach that uses a combination of different AI powered solutions to automate anything in your enterprise.

For example, Predictive Intelligence can be embedded into existing workflows to make those workflows smarter by automating the decision making made by a human. Document Intelligence can do the laborious task of extracting key data features from PDFs to feed into a workflow that is integrated into an application. Process Optimization can use AI to find root cause for bottlenecks in your existing processes. These are just a few examples of how AI plays a critical role in Hyperautomation.

Figure1 below shows a simple example of an order-to-cash process "before" Hyperautomation and AI.

Figure1 - Before AI, lots of manual steps.

Figure2 below shows how injecting AI into the process drives better automation.

Figure2 - Predictive Intelligence, Document Intelligence, VA Incident Auto Resolution all making automation better.

To learn more about ServiceNow Hyperautomation, please see “Hyperautomation – 3 things you need to know to start your journey”.