Intelligence & ML articles
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Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...
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Posted in Intelligence & ML articles
- 5448 Views
- 4 comments
- 5 helpfuls
This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Conversational Catalog in Now AssistVirtual Agent. This information can help guide customers toward...
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Posted in Intelligence & ML articles
- 522 Views
- 2 comments
- 1 helpfuls
Make AI Search Even Better with some Tuning Tune the search experience and improve the results based on information specific to your organization. You can quickly test how the search behaves with the Search Preview, add vocabulary specific to your o...
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Posted in Intelligence & ML articles
- 4535 Views
- 14 comments
- 4 helpfuls
Join our live sessions focused on AI and Generative AI topics! This Academy happens every other Tuesday (1130am EST, 530pm CET). We cover new features, practical guidance and run live Q&As with our experts! You can access the recordings of pr...
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Posted in Intelligence & ML articles
- 11996 Views
- 10 comments
- 11 helpfuls
With the increasing popularity of artificial intelligence (AI), it’s no surprise that people are now using it for various tasks. So, why not use it with ServiceNow? Generative AI or Gen AI is the latest innovation in the realm of AI. It uses existi...
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Posted in Intelligence & ML articles
- 8198 Views
- 3 comments
- 10 helpfuls
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Xanadu release Table of contents: Getting StartedGenius Results External data & ConnectorsUsi...
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Posted in Intelligence & ML articles
- 12950 Views
- 33 comments
- 18 helpfuls
AI Search is ServiceNow's flagship search offering, featuring sophisticated linguistics, query intent detection, question answering for surfacing precise answers to user queries, and unified results across siloed content. Out of the box, before any t...
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Posted in Intelligence & ML articles
- 14485 Views
- 36 comments
- 23 helpfuls
Predictive Intelligence is a paid plugin that we have to activate manually. To start using this for your organization please make sure you should have followed the below steps. 1- Before starting to train any dataset Please confirm that 'sharedserv...
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Posted in Intelligence & ML articles
- 1401 Views
- 13 comments
- 7 helpfuls
Below is a quick example of how to add fields to the knowledge article search results card within service portal. Navigate to EVAM > View Definitions > View ConfigurationSelect "Knowledge Search Results" for the Global ApplicationAdd 'View count'...
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Posted in Intelligence & ML articles
- 1052 Views
- 5 comments
- 1 helpfuls
Overview Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes. Important Quick Links on Task Intelligence fo...
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Posted in Intelligence & ML articles
- 3760 Views
- 4 comments
- 11 helpfuls
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Utah release Table of contents: Getting StartedDocument Intelligence and other solutions AI ...
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Posted in Intelligence & ML articles
- 4152 Views
- 13 comments
- 6 helpfuls
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Document Intelligen...
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Posted in Intelligence & ML articles
- 1208 Views
- 3 comments
- 6 helpfuls
The Task Intelligence for ITSM (TI-ITSM) capability displays AI predictions from trained and deployed TI-ITSM models in Service Operations Workspace (SOW) to agents for configured incident fields. SOW uses Recommended Actions (RA) platform capability...
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Posted in Intelligence & ML articles
- 1258 Views
- 4 comments
- 3 helpfuls
Introduction NOW users expect search to work seamlessly across multiple languages. They want to be able to issue queries across all available content, regardless of language, and retrieve highly relevant results. This article describes the benefits o...
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Posted in Intelligence & ML articles
- 2897 Views
- 4 comments
- 7 helpfuls
Overview Customers can setup and test Task Intelligence safely in production or in sub-production for both CSM and ITSM solutions. In addition to the typical testing that customers do in their ServiceNow applications, testing Machine Learning models...
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Posted in Intelligence & ML articles
- 1692 Views
- 6 comments
- 9 helpfuls
IntroductionThe goal of this article is to provide detailed steps to configure and index external content for AI Search. This example will be specific to the process of indexing content located outside of your Now Platform instance. Indexing this con...
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Posted in Intelligence & ML articles
- 4482 Views
- 8 comments
- 7 helpfuls
Introduction As I have been hearing a lot about how powerful ChatGPT is, thought of integrating into Servicenow. While checking the features of ChatGPT I was really impressed with the Code Search that is offered by ChatGPT. It's very powerful and g...
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Posted in Intelligence & ML articles
- 3105 Views
- 9 comments
- 4 helpfuls
AI Search’s Synonym feature is extremely powerful but requires a careful eye and an awareness of the content before configuring. The first thing to note is that AI Search’s Synonyms act identically to the dictionary definition. Unless the two terms ...
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Posted in Intelligence & ML articles
- 3357 Views
- 12 comments
- 12 helpfuls
Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...
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Posted in Intelligence & ML articles
- 1836 Views
- 1 comments
- 2 helpfuls
Due to the huge interest in Now Assist and to better organize the content on ServiceNow's various AI capabilities, we've created a new Now Assist and Generative AI forum. You can visit the new Community here -https://www.servicenow.com/community/n...
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Posted in Intelligence & ML articles
- 96 Views Be the first to reply
- 1 helpfuls
Introduction ServiceNow Support is always seeking to be more proactive in dealing with customer impacting issues. This project uses two ServiceNow products ServiceNow® Predictive Intelligence™ and ServiceNow® Event Management, together with the Servi...
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Posted in Intelligence & ML articles
- 565 Views
- 4 comments
5 helpfuls
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