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What's New And What's Coming For The ServiceNow Virtual Agent And NLU

Learn about the cutting-edge capabilities of our Virtual Agent chatbot with natural language understanding and how it enhances employee experience and automated issue resolution. Get an overview of our latest release with demos of new features. Then, get a sneak peek at our roadmap for the next release.

A customer's AI journey on the Now Platform

AI applications provide the most benefits when working in a close-knit fashion versus point solutions. Having a platform that unites multiple AI applications to work together ultimately allows the Now Platform to shine and deliver its true potential. However, customers don’t always know how to apply or link these solutions to provide experiences that wow their customers. This session showcases the power of the Now Platform's AI capabilities: AI Search, NLU, IAR (Issue Auto Resolution), and Virtual Agent, where workflows guide the end-user from one AI product to the next, truly showcasing the power and intelligence of ServiceNow!

Leveraging User Experiences To Accelerate AI Adoption

We know that your roadmaps likely include automation and artificial intelligence (AI) – but it can be daunting to get started. We will share insights gleaned from over 40 ServiceNow customer experiences setting up various ServiceNow AI solutions that you can apply to help accelerate AI adoption in your organization. Based on customer conversations, we will share recommendations and tips to help set you up for success, including the importance of stakeholder support, the role of data, starting small with pilots, and building trust with end users!