[Music] hey everyone it's justin thanks for watching in this video i want to talk to you again about vendor management workspace in my demo instance there's been some updates and i think it's just demo data getting loaded in the system but i wanted to show you what's going on in the vendor management workspace in the previous video that i did i just talked about the vendor risk side of things and showed the ability to have third party vendors or fourth fourth party vendors or something like that but in this video i want to focus on two things right here at the top notice i have this new tab here for performance and for risk so everything that you're seeing behind me is about the vendor performance so we got kpis for the vendors new contracts that are coming in contracts that are ending improvement initiatives that someone might have been created we've got our scores being trended for our different vendors over time we can see just above my head there the vendor satisfaction by vendors so seeing that what percentages are there and some top vendor success indicators average stability satisfaction customer satisfaction let me open up this average stability so you can see this breakdown here this is breaking up for sas providers we see a 54.5 percent the top performing the sas provider we got my top vendors i'm logged in as a demo uh persona who's got associated with some of these vendors but we can also see the top vendors seeing what their computer values are what their scores are are the applications are they services stuff like that you could see it was just behind my head there lots of great stuff there we can even come in here and create a cim initiative from this particular performance metric and start an improvement improvement initiative to start um tracking something that's specific to that vendor so you can associate a business service or a business process from the cmdb or csdm set a priority who's going to coordinate this short and long descriptions what are the goals of this how are we cracking towards that goal the details the schedule the notes the closure notes just lots of good stuff there on the performance side of things lastly down here i've got a list of my vendors that i'm responsible for and the top items top order items by vendors so people who are ordering things again think bigger picture here you've got incidents you've got changes you've got requests that all may be originating from a particular vendor and you can use that information about how the services are going to provide a performance score for your vendor so you see here the availability of their apps or their services to customer satisfaction sla achievements so what are they committed to with their slas and how are they trending towards that so you see here in this demo example i've got some 98 availability 24x7 or p1 resolution one hour 24 by seven and they're saying we'll be at ninety percent well if we load all their service information inside a service now we can track that in the cndb and then this vendor management application so that is the part you didn't see on my last video the whole performance side of this thing there's still the risk side of this i covered this pretty much in detail around the vendors and engagements and the risk ratings and top risk areas check out or look for another video i'm going to do on the risk portal for your vendor so you can have your vendors come in and actually respond to things and make sure you're able to have some data to start assigning those risk values so you can populate all this risk information within the portal there you can see on that side the fourth party's overview that's one of the highlights was for san diego one of my previous videos i hope you found this video helpful if you did please like please subscribe or share it with somebody who think might be interested and until next time don't forget to always be learning [Music] you