Service Operations Workspace was launched as part of the San Diego release, using the Next Generation User Interface, and provides a configurable workspace that delivers a unified experience for multiple IT Service Management and IT Operations Management workflows.

This exciting capability is an enabler to support a service operations transformation within your organization.

The attached implementation readiness checklist provides an overview of the decisions to take and the Service Operations Workspace – Implementation Workshop will help guide the requirements gathering and implementation work.

In Summary :-

For new customers

— All new ITSM customers should consider deploying Service Operations Workspace instead of ITSM Agent Workspace or UI16 when they begin their implementation.

For existing ITSM Agent Workspace customers & UI16 customers

— Our recommendation is to begin rolling out the workspace capabilities to specific groups at a time. This iterative approach allows learnings from one group to be rolled out to the next. There is no migration path to move from ITSM Agent Workspace or UI16 directly to Service Operations Workspace.