[Music] hey everyone it's justin thank you for watching in this video i have something i didn't even know existed but i want to share it with you it's microsoft teams and servicenow yes i've done a couple of these so far this one is showing employee center within microsoft teams it was there all along i set it up and configured it my colleagues set it up and configured it as well and i didn't even know about it so i was looking through some documentation so in my other videos i've shown starting conversations from within teams with an agent a bot and then escalating to a live agent i've showed starting a conversation from servicenow into teams and having that come back in and be loaded in the work notes i've showed importing conversations from microsoft teams and all of those centered around this chat ability within microsoft teams right so i'd be either having a channel like you can see here with me and abraham lincoln talking back and forth about his internet not working or i've got the bot where i can have a conversation i can use it like a virtual agent and use the existing virtual agent conversations or escalate to a live agent what i missed and didn't see there i go again clicking that button what i didn't see for that chatbot is uh this one right here your hub and what this does is it loads up the employee center within microsoft teams so you don't have to leave microsoft teams to chat with an agent to submit a request with a virtual agent to chat about a ticket with an agent that's already a ticket already exists or to go to the servicenow service portal and make a request from the catalog get access to different knowledge base articles watch a video or see the hr campaign access your azure ad applications using this widget that's available to employee center pro all of this without leaving microsoft teams now yes i'm in the web browser version not the desktop version but this could happen in the web browser or the desktop version and it works just the same so it actually already authenticated me so i didn't have to do anything i didn't have a second login now you can see me browsing to different parts of the employee service center i'm looking at some email catalog knowledge articles for it if i wanted to come back and say hey i need something from hr i have a question about something in hr so i'm going to browse and see what all the topics are if i have a question about procurement i can hop over to the corporate credit cards topic within uh employee service center if i have something from legal from the community if i want to look at my requests all from within microsoft teams this is huge this is incredible i think it's pretty cool i hope you found this video helpful if you did please like please subscribe or share with somebody you think might be interested until next time i'll see you on the next one [Music] you