[Music] hey everyone it's justin thanks for watching in this video i'm going to show yet another microsoft teams in servicenow integration this scenario is you've had a conversation in microsoft teams with somebody about a ticket about an issue a problem a change an incident whatever it is and you want to bring that conversation history into the ticket so in my previous video i kind of showed um me having a conversation with abraham lincoln i automatically started that conversation from the incident itself so if you look here up just above my head we had some back and forth and when that incident closed in that video it actually imported the conversation so we had that history but let's say in this example i've got an incident here for sap not working but i want the conversation above my head to show up in this particular ticket what service now gives us is a related link here on the left hand side to import messages from microsoft teams and this is going to pop up a little dialog box that we can use to go find the message between me and abraham lincoln to import into this one so we're going to say this list of all conversations because we didn't have it on this record so it's trying to filter and only provide us with what we need um there see several conversations so we have this laptop was dropped and all that stuff if you look above my head this conversation was um about the internet so i'm looking for that conversation which is let's see here test short description abraham lincoln test actually don't see the particular one i'm looking for 96 15 between me and abraham lincoln so let's go ahead and we'll just pull in any conversation at this point for the demo and let's see if uh that was one that's automatically being imported we'll try this peoplesoft one nope uh let's see test incident nope uh boy that's not gonna give me anything that i want here to pull in a conversation so this video is going to be a dud unless i can find something okay there we go so i got something um this was uh in light tests using service notification so it's a some stuff i had now notice i can import this as additional comments or as work notes so remember work notes are internal to it or to whoever the fulfillers are and additional comments are visible to the person who open the ticket with us and then you get a check box and notice i've got a check box by each grouping here for wednesday i can pull in everything or i can pull in individual messages and then click the import button and it'll import those two pieces of the conversation into the activity logins we've got a nice little activity log showing here that this was imported into this ticket from microsoft team so notice your person who's importing it has full control over how much or how little they bring into the ticket so if you're in a environment where you've got sensitive information personally identifiable information protected health information and maybe that's over in teams and you don't want it in servicenow that just showed you where you can be careful about what gets imported to servicenow i hope you found this video helpful if you did please like please subscribe or share with somebody you think might be interested until next time i'll see you on the next one [Music] you