Auto-Populate "Contact Type" field to "Self-service" on REQ,RITM,SCTASK forms when a request is submitted from service portal.

note: All traces of service portal related requests and views are stored on sp_log table.

I have written a before insert Business Rule on sp_log table

There is this field "ID" it points to the Request number.

(function executeRule(current, previous /*null when async*/ ) {

var id = current.id;

var grREQ = new GlideRecord("sc_request");

grREQ.addQuery("sys_id", id);//

grREQ.query();

if (grREQ.next()) {

grREQ.contact_type = "self-service";

}

grREQ.update();

})(current, previous);

Note: we will only make these changes on REQ form and use the dot-walked field on RITM and SCTASK