i've there we are hey this is troy from now with troy with another workflow wednesday and yes you notice this is a little bit different i'm back in colorado and it went from 90 degrees down to arizona to here's what it looks like outside right now i'm guessing we had just about a foot of snow overnight we're up at elevation and it's beautiful surrounded by the pines but uh spring you never know what you're gonna get but this week what i want to talk about is kind of how things can change like that you know sometimes you move and the world shifts underneath you whether it's a great resignation or whether you know industry is changing supply changes are changing hackers and the whole cybersphere are changing there's so many things in the world that are are changing right now in the world of work and this week is kind of the second week of servicenow's knowledge events if you're not familiar with knowledge knowledge is servicenow's user conference that they've held every year in may for many many years i forget what the first year of it is but this year coming out of covid there's actually been four events there's been two two weeks ago uh in netherlands and in australia and are in um uh asia and then this week it's in um las vegas and sydney and third era has been at all four locations and this week is no different and so you know if you're not there you can reach all this information on demand but if you're there be sure to check out our booth and our information let me bring up my other desktop so you can see as we look at this and let me put a little go away if you go to thirdaire.com and you look at our insights you can read about the things we're doing at both las vegas and sydney and you'll be able to find us look for our logo you'll see our bright pink logo talk to our executive leadership that's there there's three people from my direct team that'll be there and reach out and talk to us things that are happening live is we've got some sessions that are talking about order management on servicenow and yes this is for the telco industry but i think you'll see how it can be applied in other industries as well but it's really some fun innovation to be able to see what chris has built uh at both lit and in jenna using servicenow's capability on really taking csm to the next level with industry specific solutions so make sure you catch that ux matters you've heard me talk a lot about how user experience matters so much and i think you'll see is you attend knowledge either in person or virtually that experience is a focus because it's so true in the world that we're in that how people experience work whether they're your customers engaging with you or whether it's the employees within trying to stave off the great resignation attract and retain new clients the experience of work is is center point for i think many of us and i think you'll see at servicenow's knowledge conference that that is a consistent theme what we're seeing at third era is that continued focus some of that is technology driven as servicenow brings new capabilities to the platform moving from service portal to employee center with lots of questions how do we do that what are the capabilities when do i need to move to what servicenow calls employee center pro and what are the capabilities there that really drive that decision in our third era team from third era digital has been helping equip clients as well as servicenow staff and others in in the industry to really understand what's that transition look like and what's it look like to have a digital practice that understands servicenow in depth to be able to leverage that the most and so you can join this session on uh how ux matters and how it can really make or break your platform and some of the things that really drive it and so make sure you you catch that we have some other on-demand things that you don't want to miss again order achievement get you can reach that one um and then here's a fun one uh whether you're into the whole vr jump into the metaverse with us we're calling it the third era verse and here's a meet up if you've got some of that technology you can join us and jump right on live with us and meet fellow vr enthusiasts and there's a form that you can click right on here to jump in but don't hesitate to reach out if you'd like to learn more because right now servicenow knowledge in vegas has started it started the same time as this stream and if you're there you'll start jumping into the keynotes and uh looking at how the world of work can really be different with servicenow and third era wants to be that partner to help you with that and again like i said sessions to to make sure you catch are these um but there's so much more content out there let me switch back and i hope that you're finding other ways to make the experience of engaging with your organization better that could be through the customer experience or employee experience and servicenow is a tool to really help you do that across the enterprise if you want to explore and reach out to find out how third era could help you do that don't hesitate to reach out either comment on the video below reach out on linkedin or you know find me on thirdair.com again thanks so much and have a great week hope you enjoy knowledge we'll keep it nice and short this week thanks again bye-bye