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How to add a notification in Workspace

Import · May 26, 2022 · article

Goal: You want to configure notifications in a UIB workspace so that users receive immediate updates about records they need to work on without leaving the workspace.

For example, to receive a notification when a record is assigned to a user like below.

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Pre-requisite: the table needs to extend the Task table or have an “assigned to” field

Steps:1. In classic UI

2. Navigate to System Notification > Provider > Notifications, and then click New. (As of Tokyo this is now for legacy workspaces)

2. (Tokyo) For configuration workspaces, go to "Workspace Experience / Administration / Notification triggers"

3. Select the table to receive notifications about4. Add a condition: Assigned to changes5. Set the value of Recipients in fields to the “assigned to” field 6. Save7. In the related list “Contents” select “New Provider Content”8. Select Workspace as the content type for your notification.9. Set the name to anything, ex: “Request Notification Workspace Content”

10. Save.

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View original source

https://www.servicenow.com/community/developer-articles/how-to-add-a-notification-in-workspace/ta-p/2298442