Jarod Mundt takes his place in the pantheon of ServiceNow Titans. 3 x Dev MVP, moderator of the SNDevs slack channel, IDM and Security guru, and legendary troubleshooter. We talk about - Is a formal technical background necessary for ServiceNow success? - Lockpicking, the hacker mindset, and reverse engineering. - Great troubleshooting on ServiceNow - Being a true consultant - The desire for transparent ServiceNow licensing - Advice to ServiceNow newcomers.