[Music] i'm laurence tyndall here at glidefast consulting and today i'm going to show you the hardware asset dashboard that's included with the ham pro application in servicenow to access the hardware asset management dashboard simply type in hardware asset dashboard in the application navigator and click on the module located under the asset application you'll now be taken to the hardware asset dashboard as you can see we have several kpis along the top of the dashboard and a few charts underneath you'll also notice that the dashboard is broken down into four different tabs model management procurement inventory and end of life in the first tab model management this dashboard provides an overview of all your hardware and consumable models that are reaching their end of life from this tab you can also view the normalization status of your hardware and consumable models their life cycle status for example end of life end of sale end of support and general availability the different types of models that are in your servicenow instance whether they're hardware software or consumables and information around how many days are remaining until the next content service download will happen from servicenow and last but not least how many days since the last content library was downloaded from servicenow having this information in the single easy to consume dashboard is fantastic as it gives you that high level overview of what's going on with your hardware software and consumable model records in the system as with all dashboards in service now if you'd like to view the records behind each of these charts you can click on the visualization to be directed to a list view containing the records that are supporting each widget or kpi for example if i click on the end of life segment on the lifecycle overview pie chart i'm directed to the hardware model lifecycles list view that are displaying all model records that are currently in the end of life life cycle phase now that we've covered the model management tab let's go into the procurement tab from this tab you can view purchase orders that are pending delivery using the interactive map widget this chart is super useful as it allows you to quickly see what purchase orders are pending without having to look through records this map is super cool because you can also drill into the state level to see what state a particular purchase order is in in the next chart orders by vendor here you can easily see how many purchase orders have been made with each vendor that you work with as you can see in this demo instance we only have amazon apple google and asus next we have the expenditure by vendor chart this chart displays how much you've spent with each vendor and in the final widget requests that require sourcing this list shows you all requests that are currently open that require sourcing having this list is super useful as a procurement manager as you can simply go through each request and source the assets for each accordingly you'll also notice that at the top of this dashboard we have filters that allow us to filter the charts and records on this dashboard by location and year having this filtering capability is very useful as it allows you to really hone in on the records and data that you're wanting to report on now that we've covered this tab let's go into the inventory tab here on the inventory tab we can view how many loaner asset order requests have the status of new deployed and return overdue having these kpis available are extremely useful as they allow you to quickly review all loaner asset orders and their statuses for example if i saw that there were 10 loaner asset orders with the status of return overdue this would prompt me to go and recover those loan assets from the users in the next widget we have hardware requests fulfilled from stock year to date this kpi displays how many asset requests have been fulfilled using in-stock assets from stock rooms next we have the open stock orders widget in this widget you're able to visually see how many stock orders are open globally using the map view this widget is super useful if you're only interested in looking at specific countries are regions of the world in the next chart we have active stock rules this bar chart displays the count of active stock rules that you have set up by model category this chart is good for understanding how many stock rules you have and it gets you thinking about other stock rules that you may want to set up then if we scroll down this dashboard you'll see we have an open transfer orders widget in this widget we have a list view that displays all transfer orders that are currently open this widget is great as it drives asset managers and inventory managers to complete outstanding transfer orders that are incomplete below this widget we have the open asset audits widget this list displays all open asset audits that are new or in progress and haven't been completed yet seeing this data is useful as it gives you visibility of all the asset audits currently taking place within your organization and in the final chart new hardware assets found by audits you can see that this chart is actually empty but if we add records available then this widget would display all hardware assets that were discovered and created during an asset audit now that we've covered the inventory tab let's go into the final tab end of life from this tab you can view all of the kpis that relate to warranties lease contracts hardware disposal orders and refresh orders in the first widget hardware nearing end of warranty this widget displays how many assets that are currently under warranty and expiring this month this quarter and this year this information is beneficial as it alerts you to assets that will be falling off their warranty and will drive you to purchase extended warranties or support coverage if needed next we have the lease contract expiration widget this widget is similar to the previous but this one displays how many hardware asset lease contracts are expiring this month this quarter and this year this information is extremely useful as it gets you prepared to collect and return assets in time for the lease expiration date being proactive like this ensures you can send leased assets back to your vendors in time with no penalties in the next widget hardware asset disposal status these kpis display how many active hardware asset disposal orders have the status of new in progress and pending documentation these kpis are useful as they can alert you to asset dispositions that may require action to be taken or have just been in progress for a while either way having this type of visibility in your item practice is fantastic below this chart we have the hardware assets disposed year-to-date widget this chart displays all of the hardware and consumable assets by model category they've been disposed of in the current year as you can see we don't have any disposed assets in the system so this chart is unfortunately blank but if we had disposed of some assets then they would be displayed here to the right of this chart we have the end of life method year-to-date widget which displays counts of all hardware and consumable assets that have been retired and their sub states for example disposed sold vendor credit pending disposal etc this chart allows you to easily drill into hardware assets and in the final widget we have hardware asset refresh order this widget displays a list of all hardware asset refresh order requests that have been placed having this type of visibility is great as it allows you to understand what refresh orders are out there and what actions need to be taken for the refreshes to be fulfilled and complete and that is all for today's tutorial on the hardware asset dashboard in service now you