Platform: Robotic Process Automation (RPA) || Knowledge & Troubleshooting Resources
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Robotic Process Automation?
Across industries, automation has made it possible for organizations to do more with less, reducing expenses while improving accuracy and output. But traditional automation is generally built on programming, using high-code applications to integrate with relevant systems. RPA takes a different approach, performing tasks at the user-interface level. And, because RPA bots are designed to copy and learn from user actions, there’s no need to make any changes to the underlying IT infrastructure. RPA robots can be attended or unattended, depending on whether they require any assistance or oversight from human operators.
In essence, RPA automates specific kinds of actual human activities and large-scale data movement activities, capable of handling repetitive, monotonous, and rule-based tasks and duties, quickly and accurately.
Entry point to the official product information pages
Entry point to the official product documentation
Trainings & Courses
Robotic Process Automation (RPA) Core Skills
In this learning path, you will explore Robotic Process Automation (RPA), exploring concepts and capabilities including when to use RPA vs. Integration Hub. It includes hands-on lab exercises on installing RPA, building unattended robots in Desktop Design Studio, and deploying and managing bot processes in RPA Hub.
Build your first robot with our new Universal UI Recorder (K23) 🧪
In this lab, you will get to build your very first robotic automation using ServiceNow's latest features in RPA Hub such as the RPA Desktop Design Studio, Universal Recorder, Chrome Connector and Unattended Robots. The lab will teach the basic skills of RPA like installing all the components, communication between robot and ServiceNow and - most importantly - to solve the input form challenge on rpachallenge.com.
Fetching attachments with RPA (K23) 🧪
During this lab we will learn how to use robots to retrieve attachments from outside of ServiceNow. We will add a social media link for a user record and retrieve the profile image for the users. At the end of the lab you should be able to:- Configure an instance to use RPA - Trigger a process using Flow Designer - Build a robot to navigate to a site to obtain a profile picture - Process the image back into ServiceNow into the image field
Build RPA automations at scale along with error management (K23) 🧪
Do you want to build automations that can easily scale up? Join us to learn how to use queues within your automation which will help you scale your automations at lightening speed. By adding queues to your automations, you can add additional robots to your process by just a click of a button! Learn how to distribute workload amongst various robots, and manage various exceptions with auto-retry functionality.
Articles & Blog Posts
Blog posts on Flow Designer written by the ServiceNow advocates.
2022-07-04, by @Daniel Draes
RPABOTSWORLD Challenge #1 : Invoice Creation & Follow-up Email
I want to start showcasing some of the powers our RPA technology can do and how easy (or sometimes not...) it is. For this I have set out to find RPA challenges on the web, I will solve them and document in a set of blog posts how to do that with ServiceNow. I will explain some of the more complicated requirements and how to solve them, as well as post the final robot file for you to examine and play around with.
2022-08-30 by @Daniel Draes
RPA Desktop Design Studio: Working with ambiguity on web pages
2022-10-31, by @Daniel Draes
RPA: Exchanging data between the ServiceNow instance and your robot
The best path to exchange work between the Instance and the Robot is to use the concept of a Queue.
2022-11-03, by @Daniel Draes
RPA: Managing Work Queues with API triggered bots
RPA Hub is a great tool to manage your RPA implementation and keep an oversight of what is happening or how well your robots are doing their work. Once you have some robots implemented there is probably a list of work for them to go through. Two scenarios are possible on how to start the robots.
2023-01-04 by Michael Moch
Your Guide to Know All About Robotic Process Automation
The use of automation in IT has been on the rise for some time now, and this trend is only expected to continue. According to Gartner, the percentage of businesses using structured automation will rise from 20% in 2021 to 70% in 2025. So in this blog, we will specifically learn about Robotic Process Automation (RPA) and deep dive into its uses and benefits to businesses.
2023-01-27 by @Jasper Miller
Building and executing an RPA robot from a ServiceNow custom App
In this article, I will take you through the steps required for executing a Robot from a Flow in App Engine and providing it with data from the platform. The instructions that I will provide, will take you all the way from building the app, designing the robot, importing it into your ServiceNow instance, managing required configurations, passing data and executing it from the platform.
2023-02-23 by @Pranav Bhagat
Exploring ServiceNow RPA for beginners and Utah's latest updates
If your organization is seeking to enhance process efficiency and accelerate workflows, you might want to consider integrating ServiceNow’s Robotic Process Automation (RPA) solution. This blog post will provide insights on how to begin with ServiceNow’s RPA offering.
2023-03-07, by @Daniel Draes
RPA: Error-Handling in your robotic automation
Now that you have built a robot, how do you handle errors?
2023-04-25 by ServiceNow Support
Best Practices for designing automation in 'RPA Desktop Design Studio' (KB1298454 
)
Videos & Podcasts
2022-03-28, by Justin Meadows
Curious about ServiceNow's new Robotic Process Automation? Come watch me download, install and take a brief tour of the new RPA Studio application and stay tuned for future videos as I explore this new capability.
2022-04-06, by Chuck Tomasi
Break Point Podcast: RPA Hub with Prasad Velamuri
What do you do when you've got an application that only works under human power?- It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.
2022-04-07, by Justin Meadows
Robotic Process Automation - Part 1
You're going to be hearing a lot about RPA or Robotic Process Automation from ServiceNow with their new Automation Engine offering. In this video I start with some fundamental concepts and building blocks by exploring actions you can take in both Flow Designer using the RPA Hub Spoke and in RPA Studio.
2022-05-09, by Justin Meadows
ServiceNow RPA Studio: Unattended Automation
My journey with Robotic Process Automation continues! In this video I create a small unattended automation and test it out. Adding steps to the canvas and confirming the steps execute the actions I intended, I'm a few steps closer to publishing this to my instance and using it in a workflow.
2022-04-08, by ServiceNow Dev Program
Let's make weird stuff!
2022-04-09, by ServiceNow Now Community
Automation of access management in legacy applications
This demo showcases the capabilities of RPA in automating access management on the legacy Oracle EBS software. The task of replicating the roles from an existing user account for a new user is manual and time-consuming. Using RPA and the service catalog, we can eliminate the manual task.
2022-04-19, by ServiceNow Dev Program
RPA Hub is here! Join us for a demo! Beep boop!
2022-07-13 by Saurabh@Now
RPA Hub Demo - Hyperautomation for Invoice Creation
A demonstration of Automation Engine (RPA Hub) capabilities of ServiceNow to create UI Automation for Legacy Applications/ Processes.
2022-07-17 by App Engine Shao
RPA Challenge: 1.79 seconds with ServiceNow RPA Hub
2023-02-21 by ServiceNow Dev Program
Getting started with Robotic Process Automation (RPA) 
In this session we will cover some of the basics of Robotic Process Automation.
2023-03-17 by ServiceNow Dev Program
Process Automation Designer Optional Activities
2023-03-31 by ServiceNow Dev Program
In this session we will be going into the nuts and bolts of ServiceNow RPA.
2023-04-04 by Hardit Singh
How to activate Robotic Process Automation(RPA) in ServiceNow
I am really excited about RPA now being available in PDIs. To check how to activate it in your PDI, please check the video.
2023-04-04 by Hardit Singh
Introduction to Robotic Process Automation(RPA) in ServiceNow
Robotic Process Automation (RPA) is an emerging technology that automates repetitive and mundane tasks. It uses software robots, or bots, to imitate the actions of a human user and complete tasks in a fraction of the time.
2023-08-08 by ServiceNow Dev Program
How to install ServiceNow RPA components in your Environment
If you have a Personal Developer Instance (PDI) operating on the Utah release or a newer version, you can proceed with the Robotic Process Automation (RPA) installation. Check out the following video to guide you through the RPA setup in your system.
2023-08-29 by ServiceNow Dev Program
What's new in RPA in Vancouver?
In this session we will cover some of the new features of ServiceNow RPA in Vancouver.
2023-09-08 by ServiceNow Dev Program
The #BuildwithRPA Challenge: A Daniel and Pranav Special
In this upcoming video, Pranav will undertake the #BuildwithRPA challenge, demonstrating how to navigate through the various tasks of the challenge and showcasing the key features of RPA.
2024-02-13 by ServiceNow Dev Program
What's New in Robotic Process Automation(RPA) in Washington DC?
Let's talk about new features of Robotic Process Automation(RPA) that came in the Washington DC release.
2024-04-12 by ServiceNow Dev Program
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