it's not always easy to automate complex processes especially when they involve specialized documents and forms it's often necessary to implement manual stages and otherwise streamlined workflows to address the verification or extraction of information from these critical assets now using document intelligence on the servicenow platform you can capture integrate and action document-based data in your servicenow workflows this new solution synergizes with our extensive array of capabilities in the build and automate portfolio to ensure you can automate and connect anything even custom documents to servicenow take for example a document with complex formatting like a driver's license an identity card or a passport while they all contain some of the same critical information they can come in vastly different formats and layouts using document intelligence you can easily glean key information from these documents with confidence the key technology powering document intelligence is artificial intelligence our ai leverages data points extracted from optical character recognition to fuel a continual learning model that rapidly allows you to extract information from documents with high confidence after just a few training runs let's see how this process works as we eliminate a manual bottleneck that could cost a business hundreds of hours of manual processing time a week the validation of information from a custom form first up we create a new task definition that will allow us to identify the keys associated with our task the keys are simply the items we're looking to extract from the document in this scenario we want to extract the reference number customer id transaction date delivery date and total with our keys set up we can set up a few tasks to train the ai i'll go ahead and give it a name and attach my first document after just a few moments document intelligence has completed the analysis of the document and now needs a bit of assistance to help teach the ai what we're seeking by diving into the task we can see the contents of the process doc and open it up in the document intelligence workspace this first pass requires us to type in the data we're expecting to see relative to each key we set up the ai takes this into account with each subsequent analysis here on our second pass you can see that the document intelligence ai can almost correctly identify every data element we're seeking without assistance and by the time we get to our third pass the model is 100 accurate the benefit of using this highly effective ai on the back end is that it introduces more flexibility into the data fed to the automation if the next document contains many pages or has a slight change in design our ai will be able to adapt with ease you can use document intelligence standalone or using flow designer ensuring that whatever the situation you'll have the ability to incorporate sophisticated reliable intelligent document processing in your automation the no code setup and training of the document intelligence ai along with the usage of these capabilities via flow designer means that anyone can take advantage of these sophisticated features without having to be a machine learning expert or even know how to write a single line of code as part of the automation engine solution portfolio document intelligence will help you synergize with external systems via low code integrations made possible with integration hub and can even be incorporated into robotic process automation use cases using rpa hub and because all of these capabilities are built on servicenow's unified platform you'll be able to easily leverage this capability in context with any other system or data source for more information please refer to the official documentation on servicenow.com thanks for checking out document intelligence and have a great day