right right i think uh it should be good to go now welcome everybody to our bi-weekly digital service work group call and today we're gonna have a special session for architects so we invited some guest speakers today that can really speak to that topic and listen to that topic and we're going to try to do is tie that back into a lot of the things that we've been talking about over the last few months and i think it's a pretty relevant topic for for where we are in those discussions before we start i always like to go through this just to let everybody know what the group is about so we started back in 2018 and we've been meeting every other week since 2018. back in june when we first started june of 2018 we had about two people that were coming on the call between two and ten and as you can see it's grown pretty significantly since then our vision has changed a little bit we're really focused in the beginning on getting the cmdb right but we broadened it a little bit this year to be more wholly focused on digital transformation to go a little bit broader because that's really what we're trying to do is as we build those services out is being able to be better about doing things like automation and the structuring of those services so our mission here is to bring the members together so that they can really get enabled on those things we share work whenever we can i'm going to share some stuff today with everybody at the conclusion of the call and we have a google drive where we keep all of our papers all of our recordings everything we've done since back in 2018 there might be some stuff on there that's even getting pretty dated at the time my team is the one who hosts these calls and you'll see people from my team coming in from time to time i'm on the enterprise architect team at servicenow there's about 20 of us in north america and then we have also people coming in from other countries to help us on the eag from the ea team as well and our executive sponsor is our leader uh jeff lubay he's the one who runs the americas enterprise architecture team so today like i said we have a special session i want to get there pretty quickly so i want to get there in the next two minutes and we're going to go through in the beginning just level set like i said where we are i'm going to do that real quick then we're going to bring peter in from and peter is going to come in from inspi talk to us a little bit about how you approach capabilities i know a lot of us today haven't even started on our business capabilities in that part of the common service data model so peter's going to talk a little bit about how to approach that janice janet and craig are going to come in from esri and talk about how they're using the platform to do enterprise architecture at esri a gis company out of redlands california and then duron's going to come on from our product management team and talk to you a little bit about some of the advanced cases that our apm product handles okay so the role of architects and service delivery the ones that we've been talking a lot about and uh this is a new slide so i'm gonna drop this slide in there uh i know mitch mentioned last time we're on the call how much he likes to steal slides from this so what we have here is the the um the common service data model and the piece we're going to talk about today is the part in the design domain that we haven't spent a lot of time on in this group so far so this is where the eas really come in and transition from the demand-based plan and we've been talking about mostly more to the capability-based planning the other area we're talking about we had this slide up before where we're talking about the actual delivery of services and how it goes through that transition and where ea comes in there is that strategic architecture area so this is more talking about the role and what these eas do to help with delivering these services okay so with that level said i'm going to welcome peter to take over sharing and he's going to take us through the approach to capability development so peter take it away i think you could just steal screen share there peter hey i was on mute uh yeah thanks john it doesn't look like i'm a presenter okay let me see um i thought we had that i'm going to go ahead and stop sharing on my side and then should build a switch speaker presenter [Music] you still there peter yep and i'm here i i still present uh my share button isn't active okay let me see why uh my computer is spinning on me what a bad time to spin out could you still see my screen yeah i can see your screen i can see you okay let me get back to my meeting is anybody else from service now able to get on the meeting and switch peter to sharing my computer seems to be seized up at the moment there it goes all right what's on i made a presenter thank you thank you thank you very much appreciate the save on that one i'm just gonna share my screen here okay um yeah hi everyone appreciate the opportunity to be here and speak to you i'm peter charlton i'm within spy i joined the company just the beginning this year in the role of uh director practice consulting for u.s i'm going to roll through these slides pretty quickly cognizant of time and i've already we've already lost a couple of minutes in spy we're a servicenow partner we have some solutions that are built native on the now platform and we'll see a very brief demo of one of them at the end of my slides here get right into this i'm going to talk about business capabilities and some of this is going to be very very basic i still see a lot of people out there a lot of organizations out there really not getting the definition right of capabilities and how you how you create a capability map and structure all that so very basic stuff i'm going to start with it's to me this is all about telling the story of the enterprise right these are the the elements of circumstance this goes all the way back to aristotle if you're familiar with these things the five w's one h why how what who where when so why how and what are the highest order primitive concepts they can't be abstracted up to a higher level y is obviously the domain of strategic planning how those are the processes how we do things who when and where are details of the how and that leaves what and what describes the kind of work that the enterprise does so what is what well there's some common descriptions we'll see out there you'll see a simple one that says it's an ability of the enterprise to do something okay that's nice but that's not very precise the one there in the middle was a former customer mine i kind of liked this description it's a high level taxonomy of work managed taxonomy what we do right so capabilities classify the kind of work that we do they're the what that senior leaders particularly care about and while they're abstract concepts they do represent combinations of tangible things people process information and technology make up the capability and there's a standard definition this comes right out of the bizbach if you're not familiar that's the business architecture body of knowledge that's managed by the business architecture guild and that's really looked upon today is the standard for business architecture it's all about what business does i'll talk a little bit about what versus how because this is one area where people often confuse the concepts and then we really need to know what we do before we can describe how we do it and the whats are not difficult or costly to find whereas house can be very costly that's process modeling and that takes a lot of effort and what's haven't changed very much they don't change very much how changes radically an example that would be you know they what vehicle assembly hasn't changed in forever ever since ever since that came to be a thing it hasn't changed whereas the how has changed a lot different tools materials robots computers so that's why we start with what when we start to describe the business and want to align our it to the business it's the best anchor point for doing that it's the best starting point where we can start to analyze our i.t portfolios and what they do for the business gonna get into some do's and don'ts capability mapping and pretty fundamental stuff um the capability map should be a pure hierarchy each capability should be unique mutually exclusive no overlap children only belong to one parent and we should think about capabilities of high level things typically executives are aware of them and care about them and this is even getting very very fundamental here this is a classification theory right so how do we classify things well if i'm i have an animal enclosure in a zoo and i think that stripes are the primary attribute of my animals how i would group them well that's not going to turn out very well is it well these are both mammals one of them is a carnivore so if i focus on the stripes my tigers are going to eat my zebras a similar thing can happen with the capability model if you classify things using the wrong attribute of it you see this example over here where there's you know geography is brought up elevated to a level that shouldn't be there and we have things that are grouped together that really do not belong together so don't do that the other thing is they get confused with our concepts so if the capability name definition or the structure doesn't seem quite right that's often because it's mixed up and can probably contain some process or organization characteristics some how who were aware and another uh issue with it is historically in ea the what has been represented by business function like in the early days of ea we used to build functional decomposition models to describe the enterprise before this idea of a capability was a was a concept but you know function often gets confused with organization right outside the circles of enterprise architects that's common pitfall another thing is don't go too deep if you think they could look at most capability maps at the top level most organizations will have somewhere around 16 to 24 top level capabilities and if you think about the average number of children assume five three a three little hike it's going to have 600 leaf node three thousand when you get to four layers fifteen thousand you get to five layers i've seen capability maps that were seven and eight layers deep and they're just unworkable at that point it just completely defeats the purpose of capability mapping which is high level analysis and planning getting started so you can start from scratch uh it's actually really easy to do this um you just identify the nouns or the you know the business objects the things that are important to enterprise example your main product and you start to pair them with verbs and you'll end up describing capabilities product management product marketing um this can actually be done pretty quick but i also highly recommend people start with reference models there's some good ones out there the business architecture guild that i mentioned earlier they have industry reference models there's also apqc's process classification framework these are pretty good the high layers of that are pretty good starting points so start with something that already exists but you will inevitably have to create some areas in your capability map that are unique to your specific business organization a little bit about leveling we think about what every enterprise or organization does at the top level we all only do four things design things sell things produce things manage things but those are too high to be meaningful so if you take those down to the next level there you have your level one capabilities that sets the top the top layer of your capability model at an even level a little bit about capability attribution so once we've defined a capability map what are the things we want to know about it well we want to know the importance or criticality of our capabilities we want to know their health maturity their performance and the four areas are the things i mentioned earlier the tangible things that make up the capability people process information technology if we're just getting started we can use qualitative uh ways of uh assessing these things when we're a little more mature we can use uh quantitative based on actual data and of course you want to map the capabilities to some other key components organization information applications value streams if you're doing that strategy initiatives with that kind of attribution we can start to do some really valuable capability-based analysis uh things oh i didn't i got the wrong slide here i didn't get the one that i had finished oh well i will speak to it um so there's there's some analysis we can do that's around looking at the criticality versus health and importance considering target current state versus target state in in identifying possible opportunities for improvement there's analysis around cost investment cost opex cost whether or not our best investment dollars are aligned uh appropriately according to the criticality of our various capabilities and then there's also looking at it from risk so what business capabilities are risk because we've got underlying technologies that are end of life presumably or have known vulnerabilities and when i when i've been in situations where maybe the business wasn't really aware of business capabilities and i wanted to start to get their attention their attention there's there's things i would focus on so when i was a kid my mom used to bake bread and uh that would be uh you know every other week or so and i'd come home from school and walk in the house and i would smell that immediately and it smelled really good so i want to start doing things that catch people's attention so what's the first thing that leaders want to know about with it they want to know what they have and what it does for them right what applications do they have and how do they support the capabilities next thing they have we want to know is what does it cost me and finally they want to know if there's any any risk uh to the business because of the portfolios you know a few years ago the cio target was fired because of a cyber breach so this stuff is important to leaders so it's also really important that we engage our business stakeholders early as possible and again if we're not already focused on this these are some of the ways you can get their attention so with that i'm going to do a brief demonstration of capability mapping in in spy and i'm going to talk about um i'm going to show it in one of our products i'll talk briefly about our other products here so we have three products that are run on service now free lucy is a visual relationship editor uh it kind of changes the way you manage create remap relationships and you can so you can create them you can remap them delete them you can review changes before committing and i'll show you a brief little example here of remapping so this is taking in this case there's an application that is on the input side of this bamboo hr and we're changing it to the output side there's as simple as that we've remapped and changed that relationship there's a little more to it than that but that just gives you a brief introduction thing i'm going to show you today is designer this is allows you to do real-time diagram and modeling the data that you already have in your servicenow environment so you can bring them into into visual diagrams and edit that you can keep stuff in your diagram separate from the repository not don't save it back into your core repository until it's time to do so and there's some various features here i'm going to show you a hierarchy map with capabilities here as well and we also have workflows to help manage your diagrams and then i'll also briefly mention the other project product is upmx this is really an extension on the csdm so we've added some additional object types that support some of our functionality around enterprise architecture management i am going to jump right into this demo here let's check my time i'm almost out of time well the good thing is this will not take very much time me up so i'm logging into one of our let me expand that our demo servers here and down the menu there i've got designer i can jump into designer here i have a diagramming tool i can query things that exist in our servicenow repository and bring them in individual objects or sets of objects and relationships what i'm going to do is a different technique though i'm going to create a hierarchy map and bring some things in and i'm going to do business capabilities i'm going to do two layers deep and i'm going to put an indicator on it i'm going to look at my capability maturity and i can decide how i want that indicator to appear in this case i'm going to go background add that indicator apply so here i have i brought in capabilities that were in my servicenow repository so here's a capability map they're color coded according to that indicator that i had set i can also add indicators to this so i have maturity i might say let me look at health and i'm going to put a circle for that one where did it go my circle should have appeared there oh it didn't get selected here okay for some reason that's not cooperating with me right at the moment well i won't take up any more time you get the idea so i have a capability map in here and i can as you can see use different indicators um to display some of the attribution that i talked about earlier on my capability map i can navigate around i could change it i could uh commit my changes to the repository and we also have a workflow to manage that change process through approval steps with that i'm going to quit because uh other people need to go thank you very much for the time and john will send out i think at the end of this session more information if you uh want to get uh get in touch with us and learn more about this thank you thanks peter yeah i'm trying to get some of the links uploaded now and um i will try to put as much as i can i'm still struggling with teams a little bit but hopefully those links that i just put in there work and uh with that we'll hand it right over and hopefully janet or craig i don't know which one of you guys is going to share um uh hi john yeah this is craig you'll probably need to make me uh meet me presenter there okay you're going to present from your side craig yes okay so how do i make somebody a presenter whoever did that last time would you be able to do that again craig turner yeah i don't know if that was intentional but my video sharing is disabled by you as well john i'm not sure i i did shower and put on your shirt today hey john now who's gonna give me the exact name and i will uh make them sure craig turner i'm presenting now so let me know when you can uh see my screen there you go yep [Music] all right demo you can see my uh slide but not the dim presentation mode not presentation mode no just seeing the slides try that again alright teams isn't cooperating with me either all right how about that there we go that works oh there we go all right so sorry about that uh technical there thank you uh thanks john again for the opportunity rt let us present our story a little bit and peter great setting the stage for the business capability concept uh i'll give a first uh just a quick intro uh todd adams is gonna be joining us today as our managers are our team is developing on the servicenow platform i talked to the product owner for esri cmdb and inspirating a product that's soon to be available on the servicenow store janet and i are both business architects within esri's enterprise architecture team and we're going to tell you a little bit about our journey with servicenow and in spy and what we've learned by working together and highlight some of the unexpected benefits uh that we've gained through the experience of onboarding upmax and designer but first i'd like to give you a little bit of background for for context in 2018 our our ea team was still finding its place within the company but it was clear that on an organizational level we needed to address gaps in communication cross-functional alignment prioritization and capacity planning around this time our head of sales and other key business leaders were presented with a capability roadmap by some external consultants and it really resonated with them they came away stating we need this for esri around the same time esri was onboarding servicenow the main driver was to improve our operations or help desk uh our incident problem change management while better supporting our delivery teams our cio believed it was necessary to get it integrated so his vision for devsecops is still being implemented today as our part of our initial implementation was primarily a configuration of our previous tool set and then a large data migration once on the platform our teams really took an interest in the csdn i think at that time we were looking at the 2.0 version through much collaboration with our servicenow partners todd and teams began converting all the infrastructure and operations data to more of a services perspective and then with the release of csdm 3.0 our ea team started looking at opportunities to connect the dots from customer experience to architecture and then to delivery and into operations all roads brought us back to this business capability model at esri as john mentioned we're a geographic mapping company we refer to this as our base map the initial model was completed by curating tribal knowledge smashing up industry frameworks and administering volumes of excel files and i do mean volumes of excel files we had a ton of powerpoints we had numerous attempts to socialize the concepts uh with our cio and other customer-facing division leadership a lot of that was static images not connected to data so we experienced some levels of success with this activity and were rewarded with a proof-of-concept on-premises solution to help us administer and govern ea artifacts continuing that close collaboration with our ops team we refined the enterprise capability model and planned to integrate it uh the tools of our cmdb and our servicenow platform to bring that capability concept to life and so with that i'm actually going to stop presenting here and hand over to todd so let's give you a little bit of a demonstration of what our underlying structure looks like okay assuming you guys can see my screen there yep all right so we determined early on that we needed the tool discovery which goes out and scans the network we looked at what would service now give us without this discovery mapping tool and what did would it give us with discovery and we determined that we would have the equivalent about 12 different tools that would all show relationships in a different way and from the cmd perspective relationships is sort of the secret sauce of of service now and so uh we got discovery but then quickly we realized oh these relationships are great but there's a lot of them uh maybe more than uh than what you would think and so we thought okay we've got to find a way to look at data uh easily and filter out the noise and so i'm in our application here it's rts maps and this like craig mentioned will be available soon in the store and this is a way to view data uh in in a way you can view it on any ci or cmdb group in in the cmdb and it's called our cmd widget it lives within the maps and you can see here we've got this interface where we can have multiple windowing uh and all that within servicenow inside our arcgis map and we found look uh i did this thing and we have a lot of relationships we have relationships to track configuration files and network adapters and on the infrastructure side is where we kind of built this out and and uh you can see there's a lot of things here uh memory modules so we made it to where you could just filter things out very easily i don't want to see this i don't want to see this uh very very easily help me find these things highlight class and you can just see them you can have all these actions that you you do against against these uh these items um and we a little plug for in spy here we actually have this integrated uh directly within spyware i can just right click and it will bring up the ci for changes incidents as well as uh tools such as designer right here uh integrated within this cmg widget but we found that uh as we started building this out we we always from the very beginning wanted to connect the enterprise capability model down to the infrastructure and you know we went on that journey and that seemed to resonate with a lot of folks and so built this custom page that sort of identifies that capability model in general we'll talk about that a little bit more in a second but if i go in here it opens up our our cmdb widget and i could say okay let's go down seven layers and you see the capabilities here and going down multiple layers it will connect down to the infrastructure and so then we can see what capabilities are real so if this server goes down upstream what capabilities could even be impacted and you could you could see all the way down here and you can see the different uh inspi classes so you can we come all the way down uh to different different areas different ways to visualize the same data using this and uh this will be free in the servicenow store soon um as well as heat maps similar to in spy um where you can interact with this data uh and we say let's look at this capability model from the top down and let's see how we're doing in terms of patching and which servers are [Music] how are we doing in terms of that and you can get very granular to two things and you can see okay at this level even you've got these things that participate in this service that map up to these processes that map up all the way to the to the capabilities so tying all of this together is really the digital twin of our organization so very quickly go through that pass it back to janet so clearly this widget that todd just showed you generated a ton of interest at the executive level this was a critical piece for us because the stakeholders began to understand just how powerful it could be to visualize connecting all of our data from the business capabilities all the way down to the blades in the server so getting that buy-in is a huge win for our team but as business architects we found ourselves still pretty frustrated with the lack of flexibility in creating and defining the relationships especially in with the objects like business capabilities um on top of all that we were really challenged with figuring out how to keep our data in sync between servicenow and our legacy ea tool so timing is everything so just as we were in the thick of wrestling with these challenges it was here on the digital services work group call where we first learned about in spy so craig and i immediately were intrigued by this we appreciated the attention given to the element in this business architecture domain and the relationships and the out of the box visuals with upmx but also that ability to create those diagrams and designer with the actual data elements from the cmdb with the built-in workflows for the appropriate governance so we wound up shifting our entire approach to architecture on a dime um our cio was very vocal about wanting to leverage our existing platforms and we knew that migrating our business architecture onto the now platform would secure an even stronger endorsement from him so i'm going to have craig talk about what that relationship was like thanks janet yeah so i think you know as mentioned our viewpoint at esri has primarily been focused on business architecture but in collaboration with our in spy team we defined and implemented nine use cases that are today enabling our team to align corporate goals and strategies with value streams and key stages of our customer interactions this data model will enable us to map those value stages to our base map the business capabilities in other words we're bridging the gap between business and i t so while the inspi meta model supports these connections this has not really been a focus of the inspi team in the past however throughout our implementation we had heavy commitment from our professional services lead and several interactions with principals of inspi as well as some of their core developers to help us achieve our objectives the receptiveness of the team to understand what we're trying to accomplish engage resources and refine even their core product based on our feedback shows that we made a great decision and forged a partnership that we look forward to continuing into the future today we're leveraging these tools to facilitate conversations and help our customers our internal customers so after the go live of designer and upmx we continued on our path by targeting the coalition of the willing uh to further refine the data and our visualizations so we extended this strategy to opportunistically tackle major point pain points that we heard about and one of these opportunities came at the end of our annual planning cycle so as an organization i think this is very familiar to many of you we're challenged with managing the slew of demands for it services and projects coming in from our internal customers with the high volume as an organization it was difficult to see the commonalities among those demands beyond the sheer number our business leaders were increasingly frustrated by not being able to visualize how or if those demands tied back to their strategic goals so this gave us the opportunity to talk about capability-based planning so up until this point our business capability model that todd had showed you was compelling but it had not yet been validated by the business so this year we're going to be focusing our efforts on validating that capability model to enable planning refining the data behind it and then we're also building dashboards and landing pages for specific audiences yeah as part of that uh refining the data we have members of our extended team that include an information architect who's currently heavily invested in working through a master data initiative as well as different feed store initiatives additionally we have an integrations architect who's just beginning to realize the power of the platform and the connective connectivity that we've been pulling together so as we refine our business architecture and mature the information flows we'll need to mature our application landscape and train or bring in resources to help us mature that domain of architecture so we see this as our next step in the journey and happy to see that servicenow as a mature tool set align with our vision to help us in the future so with that we're very excited to hear more from doran about this product and with that i'll hand it over to you all right take it away doran i know you can share because you're internal yeah i should be able to you all right yeah let me see that it's all working all the pipes are walking here yeah i can share it no problem excellent so let me start with a few slides and yeah i think most of the work was already done by the former speakers so i just need to so so what the talk a little bit is about the application portfolio management and how we leverage capability based planning in the apm portfolio in service now and all these ties very naturally with inspire so everything that you saw from the diagrams that were presented before by uh by peter and later on is is really tight it's the same uh this is the great thing that it's the same baseline of data that you can visualize it in multiple ways and take actions and i think that with inspire you can have a much better visualization on same data that we are representing with the application portfolio management data so so just to give a brief overview the apm is really enterprise architected the oriented tool for managing the application portfolios so it creates a baseline for all the application and then it provides several capabilities some of them is really to help you to rationalize the application base so to understand which applications might be sunset or which application should be invested and to provide you this understanding the other areas the first one in which we are going to focus more today is the alignment to the business capabilities and to see things really from the level that was described as the starting with the what and then understanding uh what are the applications that support this what and going down it's also the level of technology so we are definitely able to show an end-to-end view of the applications to the technology and because this service now portfolio is why to include also software asset management or outdoor asset management and to include the lifecycle of them we can also show how the risks of the end of life cycle might affect this technology or this business application and eventually this capability and the last which is an area that is really growing is the improvement of governance on the information data that is being sent by different applications and this is by the management of the information portfolio and when i'm going into the business capability maps you can see that we are able to capture the same hierarchy of capabilities that was presented originally and can be reflected in the inspire designer model and this capability map says all the uh you you need to treat it with the same guidance that were given in the beginning to make it as firm and as clear as possible theoretically we do support six layers of capabilities in the model but usually we will recommend to go a bit thinner usually what we see is three to four layer of capabilities and one one of the main things that we allow and it's important is of course the hierarchy of the capabilities which is clear but the other major thing is the ability to assess the capabilities based on a different uh criterias these are dynamic criterias uh from example the the processes the people that support them and so on and eventually to give them a normalized scored based on these assessments with teenage capabilities we are also capable of seeing the gaps that exist for this capability to achieve is a optimal status and we can do it also by aggregating the below assessment so if i'm having a capabilities and then i'm having children of these capabilities i can propagate this assessment to the top layer and i can do it also for from the business applications that supports these capabilities all the way up to the top layer of the capabilities and i will show a very brief demo today just one or two minutes just to show you the same screen how it looks in actually in the servicenow platform and with this capability base planning we can actually do three things three main things that you want to do with capabilities one is to define them and understand the capability mappings and understand how to relate business applications to the capabilities so you can have everything in order and maybe there are business applications that you're surprised to see because they don't support any capabilities so you find that you have gaps in some of the capabilities and they are not supported sufficiently by business application the assessment is the part that will let you review the quality of the business capabilities how are they being provided out of the box we deliver it with assessment and dimension of people process and technologies and of course this can be extended we have a assessment model within servicenow that can be ranking capabilities and can help you later to normalize this scores depending on the a metrics that you're using to scroll to normalize it to the same metrics or the same scale for all the capabilities and within this we can identify based on the score if you have any major gap medium gap or no capitals so it means you're in a green status with the capabilities and as i mentioned we can also do the same assessments on business applications of course the scoring might be different so we might collect information from itsm on the number of incidents or from a surveys that we will send to the users of the applications or from a metrics that we'll get from the monitoring solution and so on and the last part which is not less important is the ability to act upon them so we allow you to create direct connection to create for example ideas based on what you see to create goals or to create a programs so you can initiate the demands or actions in order to fix it and of course there are models that manage it so it's uh models that support the like project and portfolio management that supports these capabilities to act upon them from terms of visibility i i came my background is really the discovery and the the discovery solutions and it's like i mentioned discovery can create a huge amount of links and can create a lot of technical links but often if you don't connect it to some conclusion or to some processes and to some up level understanding then the discovery by itself might not serve a great value but it really serves still a great value because as you can see we can connect all the way uh top down from the business capabilities to the business application and the specific deployments of application services in environment and if you have a specific components technical components that they were discovered david can be connected to the application services so it's really a a great combination of data from the actual implementation all the way to the logical layers so if you get to understand what affects business capability in your organization uh i just uh in today's morning i had the internal also uh we had several customers that when the recent log4j event wanted to know okay if i'm taking out look for j for my organization which capabilities i'm affecting on the top level and the kind of view like this can show you really okay if you eliminate this log4j on the balance i can affect this business capability so i can still have some business capabilities on the top that will not be impacted so this is really a great view that combines logical components and the technology components together in the same view yes and here is the things that i refer to so it's really developing and helping you to understand the end-to-end application for a technical side on the business side and it's really a great alignment of i.t and the business and the top level of the business which usually it's a step above the core discovery and technical assessment of your organization so it's really taking it one level up from these steps here is the capability hierarchy map that i've shown before so you can see on this capability map we show usually the capability score if you think about the terms that in spy show these are the indicators that you can show on the map so once you move it to the inspire map in the designer you will see the same scores and there can be indicators and can color the things in different way here we have the different layers and of course we can assess all these capabilities based on a specific ear so you can not just see how this capability is performing now but also go back and look into time and see how things change over time we collect it and gather it and then makes the assessment for quarters and then for the entire fiscal year and as i mentioned one of the things that we allow you to do is to also uh act upon these capabilities so you can create for me you can create a ideas or goals or programs and do it based on the evidence that you see here and the information that you get from these screens so uh let me just show it in two minutes and then i would pass it on to you this was my main slide so basically this is the same slide that i've shown you now and you can see the hierarchy of capabilities and inside each capabilities you can see the sub-capabilities so capabilities that do not have major gaps will be on the green side and the ones that are on medium gaps will be yellow i don't have any red but once they we dive in we can see more information on these capabilities we can see the leaf capabilities we can see the people process and technology which are the assessments that we assign to these capabilities and i can click here and see more details on any of this information i can also see the direct or indirect business applications that are related to these capabilities and i can see the specific scoring if i click on this i will go to the specific business application information in service now and then i can see of course much more data on the business application and the last is if i have a services that are attached to it in this case i don't have any service i can see the service and as i mentioned i can go and see the information on the business application and get to see it in the service now uh platform so this is the information that we have for the capability and uh one of the things is the assessments that i mentioned the ci scores based on the quarters and the years and that we can collect both for applications and both for the capabilities and i think john this these were the major things that i wanted to present today and i'll just give it back to you right can you guys hear me okay yeah now we can hear you okay i have lag on my machine again i was gonna show a uh a demo today but i think because of the uh the problems i'm having i'm not going to be able to do it if you do go on to our digital service workgroup instance um you will be able to see it's still showing still showing on my mic is muted you're hearing me doran yeah i can hear you jon yeah okay all right so so on the instance there's a couple things that's new uh number one it's on san diego uh number two is i applied the the dark theme for polaris so it has a new view so if you go on there and you click on workspaces you should be able to see the digital portfolio management workspace and and be able to get to that view and also on that one if you if you're able to go on and impersonate me impersonate john spearko and you go to the favorites for my favorites you'll see two links in there there's one link to apm which is the application portfolio management stuff we saw today and there's also another link to designer and you can go in designer and you will be able to create the same thing that peter did today so if you go into designer you should be able to go to import and then import the capabilities from the apm plugin for service now so all that should be available to you guys on that on that demo instance if you don't have access to the demo instance you can shoot it over to me uh one thing i don't have on there and i didn't expect today is todd jumped in with us from from esri and i do not have the that esri plug-in on here yet but i'll make a point to uh let's get it on this instance on this digital service work group instance and then next time we should be able to share that as well it's where i can put a link to it so that you can you can see what todd was showing today from from esri so basically what it does is it projects that structure from the services you're defining you're able to project that on a geographic map or some of the other maps that uh that todd showed before so the instance i see a couple of you asking where the instance is uh this is a link to the instance uh but you'll need a login so anybody that's on this group that sends me a an email and just asked me for a login i'll give you a login to the instance if you don't have one already or if you need your password reset i'll be able to go ahead and give that to you so if you don't have a login to that instance i just put in there i'll see if i can i'm going to attempt to share and see if my computer cooperates but this is that new polaris theme i was talking about were you able to go up to digital portfolio management i've been working a little bit on this statement local government portfolio so this is one that has some things in it there's also another portfolio i have up here we did a couple industries somebody wants to put a health care in one that would be great we have a lot of health care people but i also have the one besides state and local the one from the e-car so this is the uh those of you that are on from the education this is the model from educause and underneath there i don't go all the way down to the offerings but i do go down to the service level the offerings underneath are mostly nonsense but it does at least bring that service level in there so if anybody wanted to you can even go down and if if something is appealing to you to get started with your service structure not necessarily this isn't the capability structure that we talked about today but a lot of these should map pretty close together like i would see where these um some of these things that we have up here that i can use them go back and forth between using it for the service structure and the capability structure now what i also said here is if you go on my favorites so if you do come in and impersonate me you'll you'll come on to my user and then you'll be able to go into my favorites and you'll be able to see designer right so you can bring up designer and then you can go ahead and if i wanted to i would be able to um go ahead and insert hierarchy map just like peter did today i can go into my capability table and then um what i did is we have a lot in here because a lot of people have been messing around in here so i applied a filter uh which would just take us down and get us a subset of that so you can use that filter if you want and then for an indicator i can use the business capability table i would be able to use i think we i think peter used health in his and then i can color the background of those imports with the capability health once i apply that it'll go ahead and bring on our demo instance it should bring that in and then what i'd be able to do is some i did something wrong on my indicator but the uh you can see the data came in and it mapped the capabilities in our demo instance and then what i'll do is i'm going to just in case you do go into this instance i'm going to save these changes into i'll just say march 22nd meeting all right so so if you come into the designer and you don't want to go ahead and do the import or forget what we did you'll just be able to come down into the diagram and then you'll be able to go into the fi the folder here and you should see that that one i just put in there for our meeting today so you should be able to pull up the diagram that i just created it looks like a lot of people are in here trying designer out so that's great and then the last piece i want to show you real quick is kind of the same thing that duran did if you want to go in here and experiment with apm uh i did install apm on here and you will be able to go to my favorites and you'll be able to go instead of designer under apm and that home is ours is going to look a little different than um than the one that the ron showed but at least that'll give us a little bit of a view of what apm looks like and be able to drill down now one of the really important parts in here that i like and uh lou from san diego has presented on to us a few times if you click on the technology portfolio this is really where the cm the cmdb and the common service data model work it really pays off because what we're able to do up here is if we look at this this avid employee engagement system right which is the business application you can see down here we're able to roll up all of the underlying technologies so this goes down into the application service which if you guys remember in the common service data model that's the part that represents the technology stack it's going to bubble up from those application services all of that underlying technology that it discovered underneath it so this is where discovery really pays off by being able to crawl all those individual hosts that are supporting the avid employee engagement system and really bring all that up to the top surface so this technology portfolio management is a really useful piece for assessing your risk on your applications and next week we're going to have a guest in to talk about bcm but business continuity management and how you use some of these service models to support that effort and in fact to where you can't even do business constitute continuity management without a model like what we're talking about in the common service data model so it's really nice to be able to see this is the start of kind of that vcm discussion but it's really nice to to be able to assess your services in this way so that you can get a feel for all of that underlying technology there's any questions if you could post them in the the chat or or send me an email and i send out a newsletter by the end of the week which will kind of summarize what we talked about today and also give you access to the recordings for those of you that didn't get that google drive and then we'll we'll pick up these conversations i know we jammed a lot in today but if there's more you want to hear or somebody that wants to come on and speak and give us more knowledge around this area i'd really appreciate it i want to thank our guests real quick today so duran i want to thank everybody from esri and peter from inspire jumping on that was great content that we shared to get a really a good feel for that ea domain that brings us right up to our last minute and thank you very much for everybody that attended and we'll talk to you in a few weeks on uh for our session on business continuity management thank you thank you you