being your authentic self at work is important and showing it can really open up career opportunities for you our guest today has some stories about how this worked for her welcome to breakpoint the servicenow developer podcast here's your host chuck tamasi hello servicenow admins builders developers and all of you curious individuals that i always say with the utmost love and respect welcome to breakpoint the servicenow developer podcast where we bring you the latest tools tips and tradecraft to accelerate your career in this episode i've got the wonderful pleasure of talking to servicenow advisory solution consultant lauren mcmanaman how are you today lauren i could not be more excited to be here thank you so much for inviting me oh my pleasure my pleasure we've known each other for a while and uh i want to get into that in a bit but before we begin i want to give you a chance to introduce yourself tell us who is lauren mcmanaman awesome well yeah my name is laura mcmanaman i am a 29 year old uh solution consultant at servicenow i work on our app engine team and i've been at servicenow since 2017. i grew up in the midwest in lovely uh dublin ohio and graduated from smu in dallas texas in 2015 with a degree in computer science okay so you followed the traditional computer science background this would be interesting when you're not working what do you enjoy doing well i've got a one-year-old bichon frise puppy that takes up a good chunk of time especially recently he's kind of going through his teenager face but aside from that i've gotten really into scuba diving over the past couple of years right before cobin i got my my open water license and i got my advanced license over the past year as well i'm actually participating in a big cleanup of lake travis a couple of weeks so that will be very exciting and aside from that i've also gotten into sake like the japanese sake oh yes and i'm working on my somali license for it and the test i think will be in october of this year so please wish me luck i need all the help i can get i didn't know there was like a certification for that that's interesting yeah i'm gonna have to pick your brain on that usually i just get whatever the restaurant's got and put it in a beer and make a bomber and go for it yeah that's the route most people go so it's been fun to explore like all the various kinds and the like manufacturing process of it's very cool yeah it's it's got to be a similar experience to i know there's there's like whiskey buffs and there's beer buffs there's so much variety out there to explore and you don't know it when you just go to you know the grocery store and pick up a bottle and go that's my favorite that's what i'm getting uh it's it's fun to we were on a cruise recently and and we did a whiskey tasting we did one years ago with mescal as well and it's you get those subtle flavors you go hmm i'm going to have to look for this brand next time i go you know it might be a few bucks more than my normal bottle but it's got some characteristics it does you know with with whiskey you know you kind of get that burn in the back of the throat going is it supposed to do that yeah no kidding that's what's been fun about sake compared to so i took it they have an advisory license that you have to get before the somalia license i did that last year and the introductory class i thought a lot of other people would be from like other walks of life uh and then i found that every single person in the class was either in the hospitality industry or restaurant industry and i was uh very much out of my depth for a good portion of the class so it's been some fun catching up that'll be fun like i said you're gonna have to give us a class or something you know that would be a fun thing to do as like a meetup meetup activity tokyo's release the tokyo release yes we can have a developer meet up and have a tasting oh i'm making plans now it's not that far off i would love to do that that's part of my plan i was like i get to finally use this to some extent for my job this is the best that would be fun all right you and i met at knowledge16 if my memory serves yes yes okay you were in my app dev course i remember sitting right in the front row and i remember a particularly fun photo of your group we were it was like a photo scavenger hunt or something oh my gosh yeah that that was my first knowledge conference i'd ever attended and they had a bunch of social media like related contests they were doing on twitter and they were doing they were giving away i there was something that my co-worker really wanted but i really wanted snapchat spectacles which were like completely unable to find at the time and no one else was really doing the the contest and so at the end of it like both he and i won like everything available um but it was so fun that's right because we went back to the photo booth later as a group photo yeah holding up your schwag winnings yeah like i got these bose headphones or whatever it was oh that's right it was beats like he wanted the beats headphones i wanted the uh snapchat sex calls you won by default kind of yeah proud moment oh yeah that's the kind of fun if the listeners are still listening uh that's the kind of fun you're going to have at knowledge when you go to one of these experiences it's a lot of fun give us a little insight into how did you find service now so the pathway there was very interesting like i said i graduated with a degree in cs and i got a job at a company that i think a lot of people would say is like a dream job or a dream company to work for for a computer science major um i don't know if it was the product that i was assigned to or the team i was working on but it wasn't it wasn't a good fit i just didn't like the the the the i didn't really much care for the type of work i didn't really like the the motivations behind it it was just very dry and very boring um and i didn't really match well with my team and so i was like frantically looking for something that was really going to excite me from a computer science standpoint um i happened across a company in dallas they're relatively small at the time i think they've grown substantially since at the time i think they had around 300 employees and i was interviewing just to be a general developer i was a general full stack developer however from my interview i really give huge kudos to my manager at the time for recognizing this but he basically said you seem very business oriented um you're even more than happy to keep interviewing for a developer position but we happen to have this thing called servicenow it wouldn't be typical develop it would not be full stack development however i think that with your business mindset it would be a better fit at the time there was only one gentleman on the team that was helping this manager run it and he's like we definitely need some help and i think it'd be a great opportunity for you if you're interested um so between the amount of dislike i had for my previous position and the like curiosity around this like mysterious platform i like dove head into it and end up being service now but probably the weirdest thing too is that the gentleman that was training me um he not soon after not that long after i joined ended up leaving the company and so it very quickly became me and my manager basically running most of service now for this company which was extremely intimidating at the beginning but offered probably the best opportunity of my career okay so it's a long way from knowledge16 you you obviously they said hey you've got this job let's go get you some training you went to the pre-con training at knowledge16 yes and then i blinked twice and you were like on slack i'm going wait when did that happen this is our internal slack now mind you i'm going okay lauren got hired that's cool take me through this transition and and how has servicenow changed your career since you started this project oh yeah so at the at the customer i worked for we had a licensing that allowed us to build a lot we i think we had its 7 itom and everything else we were responsible for building from the ground up using what would now be called app engine and i think what ultimately became my favorite part of my job there was going to business units that had nothing to do with servicenow and saying like let me sit with you for a day see if there's any possibilities that we can help you and i'll come back in a week with an app that was always like kind of my my schtick i was like i'll come back in a week with an app cause there was for as agile as that company was you know there was still a tremendously large backlog so a lot of these people just kind of accepted their day-to-day as like their day today and it was so fun to offer them a contrast to that and eventually i kind of reached a point where i was just kind of hitting a ceiling there and i i asked my service now rep at the time i was like is there like an evangelist position for servicenow thing i didn't know i just had no idea what's called he's like well it's called solution consulting i was like i have no idea what that means but if that's an evangelist job then i i'm very interested um i did not know that was pre-sales i didn't know that was uh yeah i just i just wanted to talk about servicenow and like why i liked it so much and hope other people got the same value and what they said was well you don't have a sales background and this would be like a pre-sales position so um now we have this elaborate like sc academy for this type of uh ordeal but at the time they're like well we have demo center uh and demo center was a place where basically we churned out hundreds of demos per month uh to assist with the sales process and it was like a great proving ground to pick up on the sales skills that i didn't have before joining like an official sales team i think i remember joining one of your demos and you almost freaked out oh probably [Laughter] you're pretty good at this oh thank you it was you're right that was that was an interesting time i believe we still have democenter we've got a lot of great solution consultants out of that it's not it's sort of the i don't want to say this in the wrong way but it's sort of the help desk to get into an i.t career it's it's a stepping stone you learn what to say how to demo and and those are valuable skills no matter what role you're doing because i think it was might have been fred luddy he said everybody in this company is a sales person yeah no kidding everybody so at some point someone's gonna say hey what do you do where do you work and then you go well this is what i do and this is why i love it and let me show you something it was the um it was a tremendous opportunity because like i said i didn't have a sales perspective or sales background i remember in my initial interview part of it was doing a demo and i did it like a developer would i it was very much like feature function and the hiring manager kind of sat there for a minute and i i really like again hats off to him for recognizing this within me he's like can you phrase it like in a different way and he kind of coached me a little bit i basically redid my interview on the spot and he was like all right perfect that's what i was looking for not not the thing you were doing before okay well i'm glad i could figure it out let's take a deeper look into that because you touched on something that i want to talk about you you said i did my demo as a developer would do and i've seen my fair share of developer demos and and that's something that i think we can bring to light in this podcast i'm totally off script right here but i want to dive into that what sort of advice when i see a developer demo it's like you said feature functionality i've even seen people go into here are the properties for this component and it it's not getting a story out it's not getting a solution i'm not getting to an outcome what advice do you have for developers listening to this about how they could improve their just like what's your top takeaway of how you could improve a demo they've built something they want to show it maybe it's even to other developers it could be to management does the audience matter let me ask you that the audience 100 matters um i think uh going back to what you said previously i think probably the best thing i can talk about uh from this perspective comes from where how like where i was coming from when i was doing my first take at this right i think what a lot of developers are demoing they're coming from the perspective of someone has given me basically assignments right they've given me a list of asks and i want to prove i have done every ask and i've done them really well and i'm very good at my job and i'm very smart and here's all the cool things i've done and i think uh that's definitely where i was coming from too is like i want to impress them i want to show them it's a natural starting point yeah but from the audience perspective they don't i mean this sounds a little maybe like a little mean they don't care if you're smart or not they don't care if you're really technically deep or not they care about whether or not their value is reflected in the end product i think that's probably the best coaching that i've got and i started to see that in that initial interview was i need to align not the i think in school it's hard because they always tell you to show your work the audience most time does not want you to show your work they want you to tell a story and i think i have some tendencies to at least be a pretty good storyteller and that helped me see and reformat like how i demo software and they're going to see your work through that story yes 100 right so you're going to take them through and say let me take you through a day in the life of you know a purchase order i'm making this up as we go or a visitor coming into the building they walk in and they see this wonderful experience it's an ipad we don't have to even check in with the receptionist and they ask you your first name and your last name and who you're here to see which is coming from a pre-populated list so we don't they don't even have to type anything really maybe the first three letters s-t-e are you looking for stephen are you looking for stephanie are you there they are and now they've got that immediately a temporary visitor badge prints out on the receptionist's desk and she calls over and says hey pradeep come on over stephanie will be down shortly you know meanwhile stephanie just got an alert on her computer this is the story you tell you walk through a day in the life of this you don't go into business rules and flows and it's this kind of stuff no and that's like like jimmy blunt that's explicitly what i did i remember opening up a business me like look at all this code i wrote and they were like we really could care less we're happy we're happy you can but from a demo perspective for sales too and that's a great point that you made like you want to show them what their life will be yeah they you show them their life if this happens um and that's so much more valuable than being like look at my business role yeah that's how you get the feedback too they're going to say well what if we did this instead or i like where this is going i this is what we originally thought would be a good idea but we're going to tweak that a little bit the best the best uh result of those meetings is the opposite of when they go oh why are we even doing x y and z that seems to be a little bit of a moot point let's just cancel that all together and you go oh awesome that's less that i gotta build i'm just gonna deactivate that flow yes even though you may have spent hours and hours building and debugging it's it's like that's a great idea i think that'll lend better it's all about the audience you have to know who you're addressing what their interests are what outcomes they're looking for if you're doing a peer review of this thing you may tell a lighter version of the story story but go in deeper and say this is what it took to build this so because you're doing more of a peer review and someone will say well why are you why aren't you using a flow with a custom action instead of a script include in a business rule like oh yeah because that's the direction we're moving towards so understanding who you're presenting to what their interests are what the objective of that presentation is is is key to understanding that so i just wanted to explore that a little bit more i think there's all you bring so much to the table lauren oh thank you so kind of me to say as a servicenow advisory solution consultant what does your work day look like what do you do for service now well um i i if you had to kind of summarize my position i align service now as value to that the customers are seeking so ultimately i've done my job if at the end of like my stint in the opportunity the customer goes servicenow can adequately and even uh supersede like our expectations for the problem that i have presented them with whether or not the sale occurs it's not actually really within my purview that's more the salesman's job the sales woman's job ultimately i have to match that servicenow could deliver the expected value and that's usually coming in the form of a couple things i work on a specialist team i don't work on every single servicenow product i work on one which is app engine and so a specialist can deliver value in two ways i can do it directly which is hosting workshops and demos and doing discovery calls with customers so i can do things directly but i'm also incentivized to essentially create disciples within the organization that can do my work too or at least do parts of the job so that i can spend more time on the deep really hard technical aspects of value selling so i in that form like or let me say that again uh to to provide value indirectly that's usually come in the form of creating content something that can enable maybe externally and internally so i've put out like a lot of linkedin articles i've started doing service now live streams and things like that to basically create disciples to help teach the value of app engine independent of me being there it even includes putting lipstick on your dog it does and i said that wrong you kissed the dog and your lipstick transferred i remember that that wasn't going to be uptakes he's a white dog too so that doesn't work out the best i didn't want people having visions of you like putting lipstick on the dogs hold still i was that was cute uh how do you deal with the assumptions of a customer and i ask you this because whether you're dealing with the external customers like you or a developer is engaging with somebody who wants something off of the platform hey i need a catalog item to do this or we need a we need a new app to build that you're given these requirements but you're also given a set of assumptions that go with that one of the classic stories i like to tell when i was a customer was the business analyst came to me and said we need to put an email attachment on here as evidence for our auditors that come around once a year and i said no no no we've got the approvers as a related list on the bottom with all the evidence and you know it's it's those kinds of things that that they think they know what the solution is but you've got other ideas how do you approach situations like that i think the the first thing i start with are the five why's there's like a universal i can't remember if this came up in servicenow training or if in one of the self-help books that i read but essentially they said if you're asking about understanding a process or person you ask why and you keep going five times and then ultimately at that point you've probably got a good idea of why they're doing something and obviously you don't just hammer them like a five-year-old go why why why you have to change your phraseology i just want to get that clear you know one of my favorites is help me understand or what is the outcome we're looking for or tell me about the the purpose of this so there's a lot of different ways to rephrase why correct it's not just saying hey why why no absolutely correct uh like i think a good example of this occurred at my previous employer so you know before i got formally trained and to assess value and things like that but basically there was a process that like flowed through many silos within the company and there were i believe like eight or nine different approvals that were occurring and certain people had the ability at any point in time to basically veto or or auto confirm on other people's behalf and basically the deeper that we dug into it we realized that they could probably do everything with like two approvals um and send them to the right people versus like peppering it all over the organization and nobody does it no yeah no one does it it's sort of like what you send an email says you know we're going to all get this task done and nobody picks it up you know somebody on the team will get it certainly no you have to assign things very prescriptively yeah it was the bystander effect in like full force yeah so again as an advisory solution consultant lauren what do you like best about your job oh uh personally i'm like a fiercely independent person i think most people would describe me as so having the flexibility is something that's very very valuable to be and i like working in slush consulting because basically the there are like degrees of control i have over my job that basically turn it into a micro startup within a company um basically you have me and my sales rep we kind of act as our own little mini company with a lot of control and you go one step above that and it's the the bu or the business unit that's kind of like its own startup too so something that i really like about slush consulting and servicenow too i don't know i've only done pre-sales at one company this could be very inaccurate for other brands um but i have a lot of autonomy over our brand as a sales team like for example i really don't like overly corporate looking assets and marketing assets like if you look on linkedin i very rarely ever just share posts that servicenow as a company puts out because i think they look they look like a company made them which is fine i think that's great but there's reasons that people are really attracted to like your content because you add a human element to that and i think that is so so so important especially for selling software something that a lot of people don't see as human yeah um and and the uh i'm very grateful that servicenow allows me to have that control over the brand and over how i sell and i've i've never gotten like my hand slapped for doing so i also like that too in like how i approach customers too i think that the standard for most people or at least for a lot of companies is come in do a demo or do a workshop and a workshop is always x y or z one thing that we've like personally my sales rep and i jamie holmes about a lot of success and my previous sales rep paul warren with doing what we basically created our own workshop format called nitro sessions and nitro sessions were made to emulate the developer and design process that these customers would find so instead of having everyone sit in a room for like 8 or 16 hours over a couple of days we basically said your time commitment to us is 15 minutes a week that's all we want but every week we're basically going to do a stand-up with you and that you will give us heavy heavy criticism on an app that we have built so usually this comes as a result of like a loose use case saying hey we have a goal we don't really know how to get to that goal and we go okay we have some ideas but you at every every week for 15 minutes have to come and tell us what you like about the current build and what you don't and the closer we get to that vision we had pre-agreed upon people that would bring in from the customer side to basically incentivize them to stay committed and give us good feedback so that it you know it's at meeting six the cio is coming so you gotta you gotta make sure it's it's working well so that helped them get in the mindset it was a much less time commitment on there and it gave me a lot more time to build something cool so i again it's kind of going into the flexibility and i i really am grateful for that well our developers should recognize that is it's agile yeah it's agile you know you're you're going in a general direction and you get you make incremental changes and get course corrections along the way that's agile yep that's why we started doing it because i was like man that's one aspect about my developers i missed i didn't like the waterfall-esque type of commitment that workshops were you know saying hey you have to get all this done in this amount of time oh we're going to change a bunch of things in media array but you're still having to achieve that that commitment that's that's hard it makes it easier when those changes do come up it's like yeah we need to make need to make a little course correction it's like fine we can do that you know if you're if you're changing the whole underlying architecture or the basic premise of what we're doing that's a reset you know it's a reason you got to be able to spot those as well all right next question tell me about a really tough challenge you had and how you found a success story in it okay that's that's a fun one i think it's it's an interesting story that comes from kind of like a monkey's paw wish scenario i think that one of my biggest driving factors is i have a very sincere desire to work abroad um i think it offers an amazing perspective i think it allows you to grow in how you see the world and how you see business that's just something that i'm very very much interested in doing and i had the opportunity to work abroad for a period of time it's kind of like a test drive it was it was fantastic in australia and so essentially the the directive given to me was two parts one part of the trip was doing a bunch of like um conference style workshops and hosting them um this is actually on behalf of one of your own team members that was double booked this is on behalf of jason mckee so he had been given a directive to do all these workshops in australia i think he was in india at the time so obviously not right next door something that he couldn't just hop over and do easily so i got to go in his stead on top of that my own team said hey while you're there since you're already since you're already 24 hours away by plane you would it would be great if you could help out this new salesman that was also working there that didn't have an sc yet for app engine great um i did not know this but on the back end uh this gentleman unfortunately had some very serious family problems going on some very very serious health stuff that obviously would take mega mega precedence um so basically i fly into australia ready to get guided and helped on my first big trip abroad and it was basically turned into a solo venture i had all these come up customers i already committed to he was taken away for family reasons and i obviously had never been to australia before in my life and not only that but host all these workshops that were beyond the scope of my normal job uh so doing that offered up many many uh interesting learning opportunities learning opportunities from the sake of i'm not doing to business in the states anymore so there are just ways of doing business that are slightly different um probably one of the more humorous ones was we did a telecom uh on-site customer meeting and i was told oh it's just going to be a light conversation it was it was basically an interrogation of me um with a lot of people that were from pakistan that had learned english in australia so there's me sitting there getting interrogated and i was really struggling with the accent combination so that was fun but just having to i i would think probably the biggest criticism i get is that i'm a control freak i really like to have complete control over a situation i over prep um just to make sure that i am as comfortable as possible and it put me in a position where that was not possible to do between not having the guide not knowing the country um doing things outside of my job and a lot of the things kind of being murky as far as the expectations and it it forced me in a position to get comfortable with relying on my strengths i think that's something that my boss has been very good my boss gordon jackson's been very good at pressuring me to explore more is that you can still deliver a results without severely over prepping so fall back on where you find your own sense of strength to carry that through just to deliver on the meeting i think that that experience ended up obviously not being what i expected but ultimately like infinitely more valuable in helping grow that aspect that i think was a pretty big weakness especially earlier on in my career that's that sounds very similar to what i do as well maybe not so much in the over-preparation but relying on data relying on facts before you make a decision and and i'm sure this resonates with a lot of our listeners as well is is that you have to learn to start trusting incomplete uh sort of extrapolate or interpolate what is is there that you don't know and trust your gut yeah there's there's times when you have to to say yeah and maybe that's the answer is somebody asks you for your opinion you say you know i've got some ideas here's what they are i'd like to find out more before making a final decision that's fine too at least people know where you stand but to just kind of hold back and hold back and hold back you know somebody said there's a name for these personalities whether you go with myers-brigg or disc or whatever you know these are the kind of people that uh if you tell them to fire a gun they'll go ready aim aim aim aim aim aim aim at like shut up and fire at some point you have to fire 100 you'll never make any points if you don't shoot on goal or on net or whatever sport you want to put that in like you just got to go for it sometimes even though you might not be 100 certain of the intended outcome so that's that's a fun thing that i like to bring up every once in a while is you know you gotta sometimes you gotta let go of the data and trust your instinct and it's a hard thing to do it i've had a lifetime of it and it's only been the last 10 years or so that i've recognized that you can get a lot further if you do that but it's like i forget who said this quote is perfect is the enemy of good enough and that could not be more true especially if you're looking at something like you know an agile mvp kind of things like what does your mvp of this software product look like like you know what you're gonna have to go with good enough on some of this stuff and maybe there's holes and maybe you're shipping with bugs and you let people know hey this isn't quite baked yet but i want you to see it i want you to you know play around with it and give us some feedback on it 100 okay lauren before you go i like to ask everybody this question what words of advice do you have for developers listening to this best advice i can give you is don't be afraid to integrate you into your job i think that this was something that i was very very afraid of doing earlier on in my career i'm a little bit younger like on the younger side of people in my position and so i very much struggled with like imposter syndrome and i still do to some extent and a way of compensating for that as i thought i had to kind of play a character and not like pretend i'm someone else per se but not let certain aspects bleed into the job because i thought it made me look a certain way what i have found and i think this shows up like in a lot of the work that you do chuck i think that's why people are so enamored with a lot of your content is that when you include the human aspects of yourself whether that is like a love of scuba diving or whether that is oh i like to do hand-drawn assets for my linkedin headers i don't know but people really um you can see the humanity in that and also it gives them opportunities to make bonds with co-workers with customers etc i think probably one of the funniest moments in my career was i was doing some boring demo it wasn't even a demo of software that i was responsible for but i volunteered to do it and it's usually it was like a it was a deprecated product or a product that we don't really like do much with anymore um and i was trying to spice it up or something like that and i used to be a figure skater like i used to love i figure skated for i think 12 years and it was at the time it was during the last winter olympics or the pyeongchang olympics and i remember i was like i could go into this meeting and it was with a very stern customer and just deliver it and then be done with it or i could try and make it at least fun for me and add a spin to it and so i created this whole use case off of figure skating and i created like good metaphors for what this product was doing etc yeah and i remember showing it to somebody i don't remember who it was and they were basically like i don't know i don't know if they're gonna get it i don't know what the heck you're doing this is like a stretch i was like oh it'll be fine and i remember it was one of those fun meetings i did that year and it was and it gave them the opportunity to like have a laugh have a break they got the content they needed and i think there was that moment i realized like you even if someone doesn't know what you're passionate about passion is something that anyone can identify with it makes an engagement so much more pleasurable as long as it's relevant you know you gotta be aware of cross-cultural boundaries i mean if we're talking about uh you know a sport played only in the us you know maybe it's american football you don't take that to the middle east for example it probably won't work that well true maybe cricket maybe field hockey those would be better so no know your audience as we said before and i love the fact that you know you you open yourself up a little bit because not only do people start to understand you as a person and make it more relatable but it also opens up opportunities if you're shutting down some of that creativity you're shutting down some of that exposure uh you're missing opportunities 100 people won't know that you're capable of something or that you have an interest in something and that may be critical for your future career path if they say hey lauren you scuba dive um we're doing some work with this customer that has that as part of their portfolio would you be interested in you know 100 yes but if you never let anybody know or you didn't do a slide deck with a couple of scuba divers on it whatever uh you know it it you'd be amazed at where those opportunities come from when you start opening yourself up like that it really is amazing i would not be where i am today if i didn't let somebody know along the way that i do podcasts that's 100 yeah same with me in service now started that as a hobby 100 if i hadn't had the courage to reach out to my rep saying i like evangelizing service now i would not be working here today and so i'm i'm extremely grateful for the opportunities that presents themself by me just having the courage to speak about what i like and i think others should definitely feel comfortable doing the same you never know who's listening great discussion today lauren thank you so much before we leave let the listeners know how they can get in touch with you so thank you again for having me today this is like one of the highlights of my entire year i'm so flattered to be asked to be here um if you'd like to reach out to me about career stuff or about servicenow or about app engine you can find me on linkedin at elle mcmanaman's or just laura mcmanum and i'm probably the only one that will show up and you can follow me on twitter at poshprogrammer as well thank you lauren fun as always great content we went in some really interesting places on this discussion that we totally did not plan on had a great time and thank you listener for joining us today don't forget we have plenty of other servicenow podcasts all of them are at community.servicenow.com under the resources menu or you can go to servicenow.compodcast and find them there as well you can subscribe to this one or them and get them automatically delivered to you on your podcast client of choice find them wherever you find your other podcasts i'm not going to list them all here because the list keeps changing again thank you so much lauren it has been a blast and i look forward to talking to you again in the future quiz thank you so much please let us know what you think about this podcast you can leave feedback or ask questions in the servicenow community for more great information on servicenow development check out the servicenow developer portal at developer.servicenow.com thanks for listening i can't see everything's dark can you please open the exposure up a little bit please too late well this isn't where i expected to be but i love it tell me as an advisory solution consultant i feel like i'm writing a story here as an advisory solution consultant hey you know that's not a bad path that's a pretty smart way of doing it yes no senior that that wasn't even a complete sentence oh i had one more thing to add if that's okay oh please no starting to go all over the place in my own sentence and it's written right in front of me do you think it went okay did it sound okay all these stupid things going through your head at the same time you're supposed to still sound natural come on my throat just got dry in the middle of a sentence what the okay that's that's a fun one yes we love our outtakes