[Music] hi everyone it's justin here thanks for watching in this video we're going to talk about legal service delivery and specifically enhancement in san diego the legal executive dashboard so if you're not familiar legal service delivery is an industry specific solution around an internal legal department right so if you work in an organization that has a legal department that legal department is taking in requests they're doing contracts and managing negotiations and maybe even dealing with lawsuits or intellectual property issues stuff like that so legal service delivery is meant to help those teams provide their service to the organization this is not something you go you know as a legal company that you would implement it's something that inside of a company a business you would use legal service delivery so with that explanation out of the way let's look at this dashboard um really nice here i've got like five different tabs to address the different parts of legal service delivery here you can see a couple of key things one is how many requests are in the system demo data again i don't have any requests that's okay um we can see some demo stats here around um the year to date requests that have come through if you're a global company or working in some kind of regions you can see above my head we've got kind of a map view where if i wanted to drill in say north america or over here in the united kingdom there are 16 i can click on that and it will actually show me where those 16 are okay that's in richmond and if i wanted to click on that to see the ones in richmond i can click on it and just open it up so interactive maps cool stuff in this particular dashboard i scroll down a little bit we've got some basic stats around requests for the month request by age request by attorney and then behind me there's a blank graph around completion time again because we're doing a demo data but lots of really helpful metrics if you're looking to manage that process for the legal team now as far as legal matters are concerned this is another component same breakdown you just saw one request but this is focused on legal matters if you're wondering what the heck are legal matters um you can kind of get a clue there around conflict of interest content review digital forensics stuff like that it's things that a legal person attorney paralegal might be working on um but it's not necessarily a case yet um or it could become the case um could not lawsuit stuff like that but it's just it's a matter at that point um contracts so a lot of you know we just talked about um managing negotiating contracts stuff like that so think of things like mbas and agreements between two companies so this is showing us total contract request the request by subcategory the by deal size over here and an open contract request by um deal size and age there at the bottom left privacy and compliance you know big stuff that they have focused on as far as you know what keeping things private staying compliant with local laws state laws federal laws even international laws you might have to stay compliant with so you see again a breakdown around clients requests by category year to date open requests stuff like that last one here digital forensics again a breakdown of the requests that have come in for digital forensics and what activities are going on and what's open and um how long it's been open stuff like that so that's it for just a dashboard uh specifically geared towards the legal executive to come in get a pulse what's going on with legal service delivery in servicenow i hope you enjoyed this video if you did please like please subscribe or even share it with somebody who you think might be interested until next time i'll see you on the next one [Music] you