[Music] hey everyone it's justin here thanks for watching in this video we're going to talk about something new in hr service delivery in the san diego release called the anonymous report center that's right we now have the capability for your employees or non-employees to submit truly anonymous reports when we're talking about complaints so let's get right into the demo i'm going to start the demo in the new employee center if you haven't heard of employee center you've got to check it out the big thing about employee center other than the refresh look and feel from the old service portal is bringing all our departments together in one portal so we can get to all the things we need it hr workplace legal community stuff like that we're going to pop into the hr piece and i did browse hr just so you could see some of the functionality there around knowledge articles and applications that we have access to i want to actually open up the employee conduct topic and point or call your attention to the report misconduct uh report misconduct requests so we can use this um internally for someone to come in and say hey i want to report misconduct i want to describe the situation i want to list the employees that are involved what date did it happen and do i want to be contacted how do i want to be contacted stuff like that right but what if it's something that is sensitive or i really don't want my name associated with it or i'm trying to help out somebody who's in danger or something like that right so all these special situations that could happen and that's where this new anonymous report center uh kicks in so you need to pay special attention here i'll zoom in on post to show you what you need to see but we're going to start with this visit anonymous report center first thing that's gonna happen is we're gonna get signed out of service now so i'm no longer signed into servicenow you'll see when i pop back into the interface there that it's gonna look a little bit different so now i'm able to come in and i can see some information about anonymous reporting i see what the process is i have an faq and if i'm comfortable and i'm ready i can go ahead and start and submit that report and i can fill out all the details i'm still not logged in it's all anonymous we're going to report some misconduct we could have other types of reports there in the future and i'm just going to put in here demo for youtube so we can see this on the other side uh when we come through we'll just say this is the people were involved this is the date that happened we'll select a date uh this is where the incident took place and uh i understand you have got some disclaimers there around uh what what uh about providing personal details and that may actually reveal my identity even though i'm anonymous right so if i put my name in the description there it will do any good though i don't know so we're just checking off that i understand that and then i've got a little captcha to verify my identity before i hit submit so it's going to go ahead and submit it got another cool feature come up here that i really liked once this gets submitted you get a prompt with hey we've got it we've received it download a report copy of what you reported so that you have it because you're never going to see this again right how would we know to present this to the user so this gives me a nice pdf of what my uh report was i get all the details of it i can put this in my personal files email it to myself whatever something like that um come back here i could post any comments this is the last time i'm ever gonna see this screen so and now let's get to the flip side of this so on the agent side what does this look like so i'm going to go back in to the other side of this and we'll see that it's logging me in right now so i think i have the url hidden but it was going through my single sign-on and actually logging me into the application because i got logged out when i went to that anonymous reporting center so the first thing i want to do is because i know these cases are auto assigned i'm going to see who got assigned to this case let's just go over here i went to customer service we actually want to go to hr so let's try that again i'm just going to search for hr and make sure i grab the right thing this time so scroll down a little bit here and here's all my open hr cases and we'll see that this one anonymous conduct is actually assigned to isabelle the test one i did is also assigned it as well so let's impersonate isabelle and check it out now you're going to get a treat on this video because you're going to see the new hr workspace that also came out in san diego between you and me there's not much change other than look and feel colors stuff like that it matches the next experience but you're seeing it in this video the new hr agent workspace that's been refreshed for san diego this is what it looks like for isabel she can see an overview dashboard of all the things that are assigned and open and pending for her team and stuff like that what's important for this video is hey i've got this report misconduct that came in and this one the one hour breach this is the one i tested with before actually recording the video so here i've got my high priority one that i just did so let's open this up and we'll see that this particular case for misconduct doesn't have my name on it at all so i've got my case timeline that's pulling up there we'll kind of minimize this in a second and that pulls up and we can see that this was open for someone external there is uh the open by is reporting an anonymous user i can't change this field i can't go put in someone's name um if i look down i can not not see my name anywhere i see the stuff that i put in there for demo for youtube i'm over youtube all that stuff and my comments work those right so this is a totally anonymous one and in the middle there i can see on the work notes this is important right work notes get created all the time look at this guest guest guest guest guest so you don't see my name anywhere associated with this at all now i'm skeptical right so i'm like hey i know the back end of service now this is all tables and rows at the other day so let's actually go look at that case and see about some other fields like open by updated by created by these are all standard out of the box fields that show up on these records that might contain my information if it wasn't truly anonymous so i'm going to open up the column settings i'm going to add all those ones i just said so let's put forth created i'm going to have to scroll i can't type but created by right that's a field um the open by is usually another field so that usually has somebody's name in it so let's pull that over and then the last one is usually updated by it's like the trifecta of different ways you can go in and update or effect the tickets i've got them there created by open buy updated by i'm expecting maybe you know if this wasn't done right that my name might show up here if i wasn't truly logged in but that's not the case you're gonna see and i need to sort this by number here so we see the one that i just opened um these anonymous conducts right here so we're going to pay attention to this row right here and i'm going to scroll right so you can see in the columns we just added look at that created by his guest opened by his anonymous reporting user updated by his guest my name is not associated with this in any way whatsoever it truly is an anonymous reporting center i hope you found this video helpful if you did please like please subscribe or share with somebody you think might be interested otherwise i'll see you on the next one [Music]