in this demo we are going to see how servicenow rpa can be used to automate application access management assume we have a new hire in the business operations team that uses the on-prem oracle ebs software the task of creating a new user account and replicating all the roles from an existing user is manual and time consuming we are going to use rpa to automate this process here we are using the service catalog to submit the request we will select the new hire from the user table and provide the id and the email to be used during the account creation on oracle ebs we also provide the mirror user id to get the relevant roles once the task has been created the rpa unattended robot gets triggered the robot first logs into the oracle ebs system using the relevant credentials it navigates to the user management section and then opens the user maintenance page the robot then searches the user record matching the mirror user id here it finds the list of all the roles for the mirror user id and stores it in a variable the next step is to create a user account with the details as provided in the service request afterwards we start assigning the roles by looping through the list that we created before this is a very time consuming process and the robot mimics the actions that an administrator takes to search for the role assign the role to the user provide a justification message and repeat this process all over for the remaining items in the list once all the roles have been assigned the next step is to apply the changes and the final step is to update the service request