hey this is troy with now with troy on another workflow wednesday and what i want to talk about today is something that's come up on a couple different customer calls is getting success really across the platform you know there are many partners and partners that i've worked with and partners that i've been around before and even as i worked within a client organization utilizing servicenow one of the things that we found is that it was pretty easy to look at a module and look at our business process and figure out how to make that vertical or that niche successful yes there's still challenges in doing that and and it takes time to make sure that we understand the process and understand the workflow and understand the impact and as simon sinek would say start with your why understand why it matters to make the changes to be successful and service now in an edge but as i'm at third era and we talk about the third era of i.t and the third era of customer engagement with servicenow the third era of data the third era of partners in the servicenow ecosystem one of the things that we're seeing over and over is that as we implement processes in one area that as partners part of our strategic value if you will and one of our imperatives is as we implement individual processes that we're looking across the platform to say as we implement this it informs these other areas and these other modules these other capabilities because truly that's where you see the most value from servicenow servicenow the way i continue to put it is an enterprise platform for structured work it's a platform that helps automate where things are very manual and it helps tie that in and that can start with getting your configuration management database your cmdb for us it geeks right getting your configuration management database full of the things the configuration items that run your organization as that gets built out and we have some tremendous ways to look at the health of that and help it grow and be maintained but as you build out that cmdb that you're also looking at different ways that it can inform other systems and that could be you know of course your itil processes incident change problem but it can also bend into some of the operational whether that's devops or application management and some of you know leaning into the full common services data model csdm we all have acronyms but also the other thing that comes up with is is we bring in security understanding the cyber attack surface you've heard me talk about that a handful of times is having that seem to be built out is really the starting point understanding the number of things that could be impacting your security in your cyber attack surface as you flesh that out that cmdb can inform things in your security operations to understand vulnerabilities and prioritize them as well as address security incident responses as they come in as well as looking at how do you remediate it and do some of that continuous monitoring and so as you look at different partners and you look at how to get the more success that you can out of service now be sure that you aren't looking uh myopically that you aren't looking at just one module that as you do that you do the good work in those individual areas that you continue to step back and say across the enterprise how does this good work that you're doing inform enrich enhance areas in other parts of the organization does two things one it helps you get more value out of service now but the relational value of that is tremendous that as you start seeing more collaboration across department walls it it improves your process effectiveness and improves really the culture of your organization so again i i challenge you to say as you're looking at servicenow to be successful truly across the platform uh ask your partners uh how the work they're doing impacts other parts of the organization um and sometimes it's it's very clear and obvious and sometimes it's not but at least shift that perspective and look across the platform so that the work you're doing has impact in other areas so servicenow really is that platform of platforms that's changing the experience uh for not only your employees but also your customers or clients as they work with your organization and that's where third era fits and so is now with troy i am part of third era if you'd like to hear more about third era as a partner the things that we're doing in the ecosystem including some of our certified applications in different industry verticals uh reach out to me i look forward to connecting with you hit the subscribe button over on youtube and linkedin is probably the easiest way to find more about me and to reach out and so i look forward to connecting with you and hearing back meet me again next wednesday for another workflow wednesday and put in your comments let me hear what you'd like to talk about and look forward to having another workflow wednesday with you where we can explore how to get more value from servicenow looking for that success across the platform and across your organization thanks bye