welcome to workflow wednesday on february 23rd i was so tempted to do it yesterday because it's all about twos right it was tuesday the 22nd of february the second month of 2022 how many twos can you have in a day right that's a once in a millennia occurrence and to have it land on a tuesday was even more more cool but today what i want to talk about on workflow wednesday looking at servicenow is growth uh i've been part of third era since almost a year ago it'll be a year in march and we've grown so significantly in any of you that have been through acquisitions and tried to put five different companies together and look at what systems and processes have to change you know some of the things that our organization has gone through and it's been great to see some of that construction does to go and then settle as we put systems in place but also to see the impact of all the different practices and our growth across the platform as well as the partners that we've brought into our ecosystem to our partner network [Music] but the question that you might have is why does that matter why does it matter to you as you're looking at a servicenow partner as you're looking at third era to be one of our clients and to work with us why does that growth matter and i think it really comes down to value we bring that value in a couple different ways if you go out to look at servicenow in the partner finder you'll find that servicenow grades their partners by a number of different things and we were the first to four in all that matters is four badges servicenow uses these badges to show where partners have experience on the platform that isn't just book knowledge they've got certifications in it but they've got experience delivering it and delivering it well and that is probably the key to our growth we have acquired five different companies so far and we've grown organically quite a bit the last count was over 550 employees i don't know what the current count is because it continues to grow so fast but that growth means that we're looking very strategically across the platform to understand where we should bring in more staff with specialized skills so that no matter where your organization needs help improving the experience of work or working with a better workflow that we can bring that in the value being of a partner that can really see the interconnection of the different areas of servicenow is no easy task but that's where you get the most value out of servicenow using it in one vertical let's say it's used as a dare i say a ticketing tool in nit there's tremendous value they can get from servicenow using it as an itsm or an itil platform to manage incident problem change release knowledge configuration asset to do those processes there's tremendous value but where that really leverages further is being able to use that information as it spans into other areas that could be facilities hr legal or cyber or cyber security or risk right there's so many different areas that once you build this foundation of this enterprise platform for structured work you can derive more value from it and impact your users even more and that's one of the areas where i think servicenow and and for us as third era as we grow makes a difference as as you consider you know working with us here you'll consider looking at a different partner is there someone that can really help you get the most out of the platform not just in small pockets but really across it which leads me to another conversation is partners we have a growing and expanding partner network now imagine all the things that have to go through my head to help figure out what area of third era can help you the most when we look at your specific situation there's tremendous value in fact our organization identified eight key new offerings that we put together and that's just the ones that we highlight across the platform mix that in with our partners and again they're strategic they're constantly growing um but front of mind there's a couple that i've been spending some more time with and working with and one is care ar they provide artificial reality to be able to take those subject matter experts and reach out into the field to affect both field service and customer service and you know tie that in with service now so you're providing good service you can see why we partner with them we've got two companies that have been working with that are partners in the analytics space one is north craft analytics the other is westbury analytics and they bring nuanced differences but both of them come in with very focused skills northcraft analytics provides a single pane of glass that can look across all the servicenow data but also you have many other platforms in the system where can that data be combined so you can have a single image of the data and then from our standpoint how do we find ways to do continual improvement inside of servicenow and bring the flow of work that needs to go across the other platforms really recognizing that servicenow is that platform of platforms in the organization that's north craft analytics westbury analytics is another one i work with and they've done some tremendous work in really two spaces one is in virtual assistant in understanding how do you provide that virtual interaction that understands human interaction and also you know the underlying capabilities of the platform to extend it to help your customers self-serve more the other part where we've been working with westbury analytics is around the configuration management database there's so much that our team brings to the platform but as we bring in westbury they've brought in some analytics that look at configuration management database health that far surpass what you get out of the box in the cmdb health dashboards and so we work with them on that another partner that comes to mind is 3c logic in fact if you have not registered for the webinar tomorrow please do so we'll be looking at voice is not going to go away right that as much as we build self-serve platforms there are still times where it might not be a desktop it might not be a mobile app i still get on the phone and make a call to get support one of the things that we work with 3c logic is they on platform bring in those voice analytics and can seamlessly go from a voice call to a chat to a live person chat to get that support in a consistent manner the voice analytics is is pretty amazing and it's kind of mind-blowing so if you have some curiosity around how you take omni channel right self serve web mobile desktop virtual chat and voice and bring that all together reach out and let's have a conversation with 3c logic and see how that works and you'll see how voice analytics can really uh help you see things that you wouldn't otherwise bringing that into servicenow lets that be actionable in a very real way another one to come to mind is imaginex you've heard me on several of my other videos talk about cyber and and why servicenow is such an important element to consider in your cyber security in integrated risk management space we work with imaginext to provide that consulting in and around cyber and as they help you define the process and really work with your csos to understand how you can change the process around cyber in risk we instrument that in service now and so imaginex has been a great partner and continues to be one to help us not only build in the people and process change but make sure that we're instrumenting it well inside a service now and yeah i could go on and on we've got lots of different partners and the fun thing is each of those provides strategic value in a unique place in the servicenow ecosystem as we build up our capabilities across the platform and continue to grow this year i can't imagine where we'll be at a year from now but the whole point of our growth is not just to become bigger the growth is there to help you as a user of servicenow or in organizations that considering using servicenow how do we help you get more value from the platform that's why we exist that's why we grow our name is third era because it is the third era of servicenow partners it's the third era of i.t and data things are changing the world of work has changed how is that affecting you as you use servicenow is he consider i.t does he consider process another as like i said whether that's cyber or hr customer service if you've got questions there's a link below that you can reach me find me on linkedin let's connect and let's find a time to talk love to hear what you're wrestling with and explore how the growth at third era can be utilized to help you get more out of service now improve the world of work and improve how your customers and employees experience the world of work with you again thanks so much tune in every wednesday around nine o'clock for workflow wednesday with now with troy thanks