in a world where going faster with greater consistency is a desired outcome automation is one of the most pivotal factors differentiating high performing businesses from those struggling to keep up market leaders are automating two to five times more work than their lagging counterparts giving them the competitive edge to realize higher revenues improved workforce productivity and fewer business continuity disruptions servicenow provides a comprehensive cloud platform to drive end-to-end automation that can help your business realize new levels of efficiency integration and productivity automation engine is the key to this potential offering a native low code suite of automation and integration capabilities that work cohesively with both your modern as well as your legacy enterprise systems let's take a look at an evolving partnership between two fictitious companies and see how quickly automation engine can make a valuable impact acme inc has recently established a formal partnership with one of their key suppliers vendor co in order to optimize the way they jointly meet the needs of their customers to kick off this new partnership the two businesses need to navigate the initial agreement and documentation phase hold a kickoff workshop to commence planning and establish technical linkages between their key information systems in the past acme inc struggled with a cumbersome partner onboarding process that involved a great deal of human latency and manual steps this process required coordination between finance legal and operations teams associated with both companies resulting in an interaction that could take weeks if not months app engine allowed acme inc to quickly build an app to address this problem allowing their team to not only easily create a data model and an array of stellar user experiences but also leverage the power of automation engine in a structured low code environment using automation engine acme inc now has a streamlined approach that automates the onboarding process providing an automatic mechanism to coordinate with each constituent in parallel the heart of the solution is flow designer with the integration hub spoke for docusign which allows the flow of work to move forward autonomously requiring a minimal amount of human interaction using a catalog item a member of the operations team can easily kick off an onboarding request which will then dynamically generate the appropriate documents in docusign from there automation and flow designer will handle the rest ensuring that all appropriate parties complete the necessary steps and that management approval and notification is incorporated as needed this automation enabled acme inc to expedite the traditionally lengthy onboarding phase and allowed them to focus on their impending strategic kickoff thankfully this event was also streamlined thanks to the use of automation engine's robotic process automation capabilities for many of the acme inc employees this kickoff will be their first time in the corporate offices which means they need to obtain an id badge similarly the guests coming from vendor co will need temporary badging to ensure they can access the necessary facilities acme inc uses a legacy badging application built on the microsoft.net framework which unfortunately doesn't have any api access this tool requires the lobby ambassador to manually confirm and transfer employee information from their directory to the badging tool when a guest arrives the lobby ambassador performs a similar process but also has to confirm with the guest's sponsor normally this doesn't present an issue as the lobby ambassador can handle a few guests at a time but with such a large influx of guests coming on such short notice it's pivotal that the access and authorization process be as automated and accurate as possible robotic process automation solves this problem with ease enabling sophisticated workflow automation that connects with this legacy tool eliminating the need for manual repetitive work the beauty of the solution is that all the automation is unified on a single platform and is using flow designer as well using the servicenow platform employees can use the service catalog within employee center to request that badges be available for them at the location and time of their choice the service catalog can also be used by the kickoff coordinator to proactively request guest badges these requests will then trigger a flow and flow designer that automatically interface with a badging system using an rpa robot or what we call a digital worker while simultaneously keeping interested parties informed once triggered the rpa robot springs into action equipped with the data flowing from the servicenow request it will first log into the badging app with appropriate permissions select the appropriate badge type enter the necessary details and determine the completion state so that it can send that status back to the servicenow instance as you can see not only is this automation massively faster it also provides greater accuracy and traceability back in the servicenow instance admins have full visibility to the activities of the rpa robots rpa hub serves as the central management interface through which admins can build administer and monitor their rpa activities admins can manage the life cycle of their rpa automation package them for distribution manage their plug-in library and more another great feature of rpa hub is the ability to track business application dependencies so that your organization can tactfully manage upgrades to applications involved with your automation the rpa hub spoke is a native component of flow designer so you can incorporate robotic process automation in nearly any process or workflow this flexibility allows you to create truly complete automation that can integrate via api with modern systems using integration hubs out-of-the-box spokes or via tight coupling using rpa all orchestrated on a modern intuitive low code platform with this badge generation automation in place the lobby ambassador can focus on what they do best and the attendees can rest assured their kickoff will start on time while the leadership team of these two companies strategize their respective it teams are already hard at work integrating and streamlining their back-end systems the integration capabilities of automation engine encompass more than individual code spokes they also include powerful mechanisms to link disparate systems one such capability is integration hub import a low code tool that provides a structured framework wrapped in an intuitive user interface that walks you through everything you need to execute and monitor even the largest import jobs acme inc has a critical dependency on issues tracked via vendor co's jira instance in the past major impacts to acme inc could have been avoided if an automated linkage between systems of record had been established now using integration hub import issues in vendorco's jira instance will be automatically synchronized with acme ink's servicenow instance enabling a bevy of dynamic updates and flags to be triggered should a specific condition be met this solution provides a reliable way to extract just the information acme ink needs from vendor code's system eliminating the need to give acme ink full access to their internal information to amplify the efficacy of this new integration acme inc has also established an automated notification system to provide their teams proactive visibility to vendor co issues of interest after the issues have been imported from vendor co's jira instance acme inks automation will kick in anytime an issue surfaces with both high impact and high customer usage once triggered this flow will use servicenow's automated email notification to update key aliases along with the microsoft team spoke to notify on-call staff and triage teams rooms there are near countless ways these two businesses could take advantage of the out-of-the-box integration of spokes available with automation engine with an ever-expanding library of over 175 spokes and over 4 000 pre-built data actions there's a good chance these two entities will rarely find themselves needing to write a custom integration but if they do servicenow has got them covered automation engine solution portfolio offers not only low code tooling but also a deep range of sophisticated tools for pro developers one such capability is action designer a robust framework that allows you to create custom integrations for differentiated use cases and package them as spokes for reuse by anyone action designer supports javascript rest soap powershell ssh and more you can even copy and extend existing servicenow spokes to give your company even more flexibility with the way they connect external systems using action designer acme inc and vendor co can rest assured that by using servicenow as their platform of platforms they'll be able to quickly and easily address any business challenge or opportunity that comes their way this single platform approach will help them not only automate their current business processes but truly reimagine the way work gets done servicenow's relentless focus on ease of use and innovation means faster time to value due to the ever evolving catalog of solutions and capabilities allowing these two customers to leverage best-in-class cloud-based functionality with little to no operational overhead leveraging servicenow also means substantially lower total cost of ownership given that all of this automation runs on servicenow's cloud infrastructure it's easy to see how much of a difference automation engine can make and how rapidly this technology can be integrated into nearly any ecosystem but to make things even easier we invite you to partner with us to amplify your automation journey engage your servicenow account team to identify and prioritize automation opportunities within your business and then address them head-on with automation engine and as always be sure to visit servicenow.com for detailed information and product documentation thanks a bunch for checking out this demo have a great day