[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome back to sas with servicenow this is part of itsm implementation mock training auto assignment is very much needed an effective feature which is required in almost all the organizations in this video we will configure assignment rules for automatic assignment of incident so we will have a task where when a network ci is selected then incident is assigned to network assignment group so when user selects the network ci if there is a ci which is related to the network and that particular ci is selected then incident should automatically be assigned to network assignment group so let's see how you can basically perform this configuration perform this configuration of assignment rules in the instance now auto assignment rules is a module in service now so we will write here assignment when you will type that you will see we have this assignment lookup rules so you will just click on this we already have this kind of configuration for enquiry slash help what we will do we will create another racket so we will click here now you can assign a ticket automatically an incident automatically on the basis of a ci configuration item location and you can also select category subcategory in this case what i will do i will select any configuration item majorly we want for we want it for let me check its router if you have any router class router we do have so i will select this configuration item and then i can select the assignment group as let's see we have any assignment group for network i don't see in this list let me check quickly uh yep we do have so i will select network and i will click on submit it is done so if i will select this ip router 3 it should be assigned to this network group automatically so let's validate so let's go to here incident click on create new and if i select here any caller let's say title manager and i select network here sub category ip address and here i select ip router three that's the configuration we have you can see it automatically populated assignment group if i remove this and if i don't select this and if i select it again let's see absolutely you can see it is automatically populating network assignment group so i can just mention test and i can just save this i'm done so this is how you can do automatic assignment as well with the help of assignment rules and you can see that we didn't have to do any kind of coding there is also another way where you can basically assign the ticket assign the incidents on the basis of support group of configuration item but that definitely needs coding but if you have a specific cis and you want to route them automatically that you can do with the help of automatic assignment lookup rules which is just a configuration you have to do you don't have to write any kind of code in the instance thanks for watching this video please like share and comment and do not forget to subscribe to my channel thank you and have a great day