[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome back to sas with servers now this is part of itsm implementation mock training in this video we will configure incident priority and what exactly we will do we will remove priority five choice from priority field so there is a choice in priority field that is priority five we will remove that particular field so that will be our first task and second task in this implementation would be that we have to make p4 as default priority so let's see how exactly you can do this configuration in your instance we will start with our first task which is making the priority five choice as deactivated so we will deactivate it so i will right click on the priority i will click on configure dictionary and here i will check the choices here we have priority five which is for incident let me check for incident quickly i will just drag the table field so that i can see for which table it is showing so if i check this okay we have it for task i think we don't have specifically for incident so what i will do i will just deactivate this one so we will deactivate this one and basically this is for incident so do i need to should i change these values ideally not i should do dictionary override and if i go to dictionary override and if i go here and i think overall dictionary override we cannot add the choices so we have this column here where default value is 5 but i cannot add choices how can i add it so i will go here and i will maybe remove that because i have to remove that particular choice from the list so maybe this one maybe let's remove it directly from here that's totally fine we will not use uh we will not create any kind of separate choices for incident for now so i will make it an actor so we will make planning as inactive another important thing that in incident we have made the default value as 5 so for that i will go to dictionary override again i will go to incident and here i will make it 4 because i want priority 4 to be as a default value so i have updated this now if i click on this absolutely you can see that priority is showing 4 now which is also a default value that means you are done you are done with the configuration of priority choices thanks for watching this video please like share and comment and do not forget to subscribe to my channel thank you and have a great day