Platform: Integration Hub || Knowledge & Troubleshooting Resources

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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What is the Integration Hub?

Integration Hub is a framework used to interact with third-party platforms in ServiceNow. Developers can use Integration Hub to build integration actions to execute commands against external platforms.

Examples of how to use Integration Hub:

Post news to Slack, HipChat, Microsoft Teams, or other communication and social media platforms.
Automate onboarding processes to update user information in a Human Resources system, create a user in Active Directory, and assign training to a new employee.
Consume information from and interact with Internet of Things (IoT) devices.

Integration Hub includes steps to call REST APIs, run PowerShell commands, and write scripts to interact with other APIs. Steps are the building blocks of actions used to integrate Flow Designer with external platforms. Actions are reusable building blocks to use in Flow Designer

Product Information

Entry point to the official product information pages.

Product Documentation

Entry point to the official product documentation.

Data Sheet

Summarized overview in one PDF file.

Success Map

An overview of implementing, maintaining, and getting maximum value from Integration Hub.

Product Architecture Blueprint

Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.

Integration Hub Leading Practices - Spokes and how to build them

Overview of all spokes per Integration Hub package

This list is permanently updated by ServiceNow

Trainings & Courses

Integration Hub Fundamentals

This learning path brings three courses together, so you can easily enroll in, and learn Integration Hub core skills:

• Introduction

• Use Store Spokes

• Create New Spokes

• Create Data Stream Actions

Integration Hub: Implement the Zoom Spoke

This course focuses on how to implement one of these spokes: the Zoom Spoke. You will learn the specific steps used to configure the Zoom Spoke and how to use a Zoom Spoke action in a Flow.

Integration Hub: Execute Linux Scripts

Integration Hub offers several pre-built sets of integration actions to interact with common third-party applications and systems. One of these integrations is the SSH Step, which executes SSH commands on an external *nix system through a ServiceNow MID Server. This course will explore the SSH Step functionality of Integratioh Hub.

Integration Hub: Create Data Stream Actions

REST in Integration Hub

In this module, you will create, test, and invoke an outbound REST message. You will also populate a table field with a value read from the response body returned by the web service provider.

Data Stream Actions

Use Data Stream Actions in Integration Hub to interact with web services that return paginated data or large quantities of data. In this module, you will create a Data Stream Action to interact with the World Glaciers web service.

Articles & Blog Posts

Integration Hub Spoke Development Coding Standards & Best Practices for External Contributors

ServiceNow Developer Blog

Blog posts on Flow Designer written by the ServiceNow advocates.

2021-02-23, by Pradeep Sharma

What is IntegrationHub and how do I use it?

IntegrationHub gives developers, admins and business process owners a centralized place to build and manage integrations. “Content” in IntegrationHub is made up of a series of “Spokes”. Spokes are self-contained scoped applications that contain all of the artifacts that make up an integration, primarily “Actions”.

2022-02-03, by ServiceNow Support

Configure REST Step in Integration Hub

This article explains how to configure REST Step in Integration Hub. In this example outbound REST call is made from one ServiceNow instance to another ServiceNow instance.

Podcasts & Videos

2019-01-25, by ServiceNow Support

Developing a Flow Designer Spoke with an ATF Test

Provides an overview of the process for developing a Flow Designer spoke and setting up an Automated Test Framework (ATF) test concurrently to automatically test its functionality.

2020-01-24 by ServiceNow Dev Program

IntegrationHub and Auth features

On this episode, the band is all back together: Dave Slusher, Josh Nerius, Chuck Tomasi and Andrew Barnes will work on utilizing some of the features for IntegrationHub and Auth that can be found in Orlando Release.

2020-06-01 by Service Community

Make Work Flow.... with Flow Designer and IntegrationHub

Create end-to-end digital workflows on the Now Platform integrated with any external apps or platforms. Automate manual, unstructured processes for higher speed and lower cost. Includes a demo of automating an everyday IT service request – create a new Microsoft Team – with Virtual Agent, Service Catalog trigger, Flow Designer, res-usable subflows, and Azure AD, MS Team Graph, and MS Teams IntegrationHub spokes.

2020-06-26 by ServiceNow Community

Flow Designer/IntegrationHub 2020 Update

We show off some of our favorite Flow Designer and IntegrationHub features that were added in Madrid, New York, and Orlando. Our special guest Michael Slabodnick explains and demonstrates what's new to help you be more productive creating digital workflows.

2020-08-02 by Ashutosh Munot

How to create PowerShell step and make use of it in Flows

This video explains how to create a PowerShell activity in Integration Hub and make use of it in Flows and Subflows.

2020-10-23 by ServiceNow Community

Use the IntegrationHub JSON Parser

Identify structured data from a JSON payload without having to write a script. Map incoming JSON content to a complex object output that you can use in other steps or actions. At runtime, values from a JSON payload populate the complex object output.

2020-10-23 by GlideFast Consulting

IntegrationHub (IH) in ServiceNow

Sheikh Kamarah of GlideFast Consulting gives an overview and demonstration of IntegrationHub (IH) in ServiceNow.

2021-01-15 by ServiceNow Community

IntegrationHub Data Stream for Import Data Source

On this episode, join Chuck and Brad as we explore the Paris feature of using an IntegrationHub Data Stream as a data source to an import set! We will import records from another ServiceNow instance, transform them, and load them in a target table.

2021-03-16 by ServiceNow Community

Migrating scripted integrations to IntegrationHub

Chuck takes us through a recent example of turning a scripted outbound REST API into an IntegrationHub spoke and subflow for easier maintenance and reuse.

2021-05-21 by GlideFast Consulting

IntegrationHub: Is the Investment Worth It For My Organization?

Whether you're building a new integration or looking to update a legacy one, this webinar can help you determine whether an IntegrationHub subscription is a worthy investment for your organization.

2021-06-11 by ServiceNow Community

Use the IntegrationHub Inbound REST API Trigger

Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code.

2021-06-15, by ServiceNow Dev Program

Creator Toolbox - Creating custom spokes

On this episode, join Brad and Chuck as they demonstrate how easy it is to create reusable blocks of logic with Flow Designer actions.

2021-08-12 by ServiceNow Dev Program

IntegrationHub Imports in Rome

On this episode, we will explore the new IntegrationHub Imports in Rome.

2021-08-26 by ServiceNow Community

IntegrationHub Inbound REST API Trigger Demo

See how the REST API trigger for IntegrationHub can help you simplify inbound integrations in a low-code capacity using Flow Designer.

2021-11-17 by ServiceNow Dev Program

Learn Integrations on the Now Platform

Some individual videos from a series which guides you through many of the concepts, techniques, and best practices regarding importing and exporting data with various types of ServiceNow integrations.

• IntegrationHub Overview

• Install a spoke from the store

• Create a custom Integration Hub action

• Data Stream Actions

• Data stream actions as a data source input

• Integration Hub Import

2021-03-01 by ServiceNow Dev Program

Retry policies in Integration Hub

Join us as we explore the new Retry Policies in Integration Hub.

2021-03-04 by ServiceNow Dev Program

Excel Imports in IntegratioHub

Join the developer advocates as we try out excel imports within Integration Hub.

2022-03-05 by ServiceNow Community

How To - IntegrationHub

2022-08-22, by Secretary of Simplification

Import XLSX in Integration Hub

Starting with the Rome release of ServiceNow, it's possible to import spreadsheets using Integration Hub, with an interface that's easier to use than the traditional one. There is also another huge advantage: the ability to transform data without scripting! This video takes you through these simple steps.

2022-11-02 by Chuck Tomasi

Tokyo Integration Hub Features with Anders Henriksson

As many long time listeners know, I've always been fascinated by integrations. It's a way to make one plus one equal 100 when it comes to driving value from our systems. In this episode, we'll find out what's new in our Tokyo release when it comes to Integration Hub.

2023-08-02 by GlideFast Consulting

Integration Hub Datastream Integration

In this Share the Wealth session, Architect Daniel Franko will discuss how a datastream is created and used for importing data from a REST resource in ServiceNow.

2023-10-16 by James Down

Custom integration within minutes using ServiceNow Spoke Generator

This video covers how to use the Spoke Generator app to build integrations quickly and easily in ServiceNow. Learn how to use the OpenAPI specification to create a spoke and connect to an external service, all without writing a single line of code. Watch and see how simple it can be to build powerful integrations with the Spoke Generator!

2024-03-06 by ServiceNow Community

Seven Ways Integration Hub Outperforms Scripted Integrations Video

Learn seven key ways that Integration Hub, the modern low-code way to integrate ServiceNow workflows with anything, outperforms legacy scripted integrations.

Troubleshooting

Known Error Portal

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