FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases.

Next Experience banner announcements can be set on Next Experience UI to communicate events such as planned maintenance, unplanned outages, or other important events. In the following example, it has been set to inform administrators that they are on a sub-production instance rather than updating the glide.product.description system property.

The product documentation walks through creating a Banner Announcements Config record by navigating to Now Experience Framework > Configuration Settings > UX Banner Announcement Configuration, but your instance should already have a Unified Navigation record that announcements can be linked to. Users can navigate to the Banner Announcement Mapping record from there and create a new Announcement, or navigate to Now Experience Framework > Configuration Settings > UX Banner Announcements to create an announcement first, and then map it to the Unified Navigation config record.

In the example, an announcement was created informing users they were in a sub-production instance, with a start time but no end time set, and will only show for users who have the role of admin.

Upon saving the announcement record, there is an Associated to Configurations related list, that allows for the creation of a Banner Announcement Mapping record (sys_ux_m2m_banner_announcement). Navigating to the Unified Navigation Banner Announcement Config record will now display the announcement under the Banner Announcement Mapping related list.

If a user dismisses a banner announcement during a session and the announcement is still active, it will reappear once the user logs out and back in to a new session. Multiple announcements can be created and will display a badge informing the user there is more than one announcement.