[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome to sas word service now this is itsm implementation mock training in this tutorial you will learn how you can configure and customize your instance to implement itsm applications in servicenow platform who should do this course this course is for servicenow admins and developers it is for servicenow professionals who want to learn how to implement itsm applications in servicenow before we start this series there is an important point which should be noted that this tutorial is just a mock of configurations and development which can be performed in the instance while implementing itsm applications this is not a real implementation so let's see the agenda of this course we will start with introduction of the course next is we will create users in servicenow instance we will learn how you can configure incident form we will learn how you can configure mandatory fields on the form we will configure category and sub category choices we will configure state choice list and behavior we will also configure field mapping when creating a problem from incident we will configure assignment rules we will configure incident priority we will configure incident notifications we will also configure automatic closure of resolved incident we will configure surveys we will configure slas for incident management we will configure auto assignment of a problem bracket we will configure change management form we will configure mandatory fields on change form we will configure risk conditions for change management we will configure maintenance and blackout schedule for change management we will configure emergency change we will configuring creating of a change request from a problem we will configure change approval policies we will configure standard change catalog we will configure copying a change request we will configure security rules we will configure change notifications and we will see how you can create a service catalog we will learn how you can create a catalog item template and we will see that how exactly you can create a catalog item so this is the agenda of this course thanks for watching this video please like share and comment and do not forget to subscribe to my channel thank you and have a great day