From our Community posts, we still found some our members don’t know how difference between Agent workspace and web experience workspace (Now Workspace) is. They think Agent workspace can be converted to Now Workspace.

The answer can be found from following information.

• Agent Workspace is built from Agent Workspace Guided Setup and the only landing page is created by UI Builder (legacy).
• Now Workspace is 100% built from UI Builder of App Engine Studio. It is web experience workspace built within UI Framework of Now platform.

Agent workspace can’t be directly converted to Now Workspace without customization. UI Builder for Agent workspace is different with App Engine Studio’s UI Builder (App Engine Studio tool). However you can migrate from your agent workspace to Configurable workspace with customization (https://lnkd.in/ddKUUVqF).

Please read the following useful community articles for your reference.

References

1. Agent Workspace VS Now Experience Workspace https://community.servicenow.com/community?id=community_article&sys_id=eaa684e0dbcf2010ab0202d5ca961...

Labels:

• Agent Workspace
• Guided Tours
• Multiple Versions