Dynamic updates from Playbook to Slack channel

Playbooks provide step-by-step guidance for completing tasks needed to resolve specific types of customer service cases. This article will show you how to integrate/post data dynamically to third party application from Playbook Experience. For other playbook flow there are content available for Customer Service Management in ServiceNow doc and in Demohub.

What are we trying to achieve?

Business Flow: When a task is created for background verification team via Playbook. It will send a post to Verification team slack channel notifying the team, so that someone from the team can prioritise the task as shown below.

Screenshot: Playbook experience showing automated post to slack channel

Screenshot: Shows a slack post regarding background verification task

In order to achieve the above integration, we will have to do setup in three areas

• A. Creating a integration subflow in Flow designer to post data to slack
• B. Creating a new Activity definition which will connect to the integration subflow
• C. Finally add new activity on Process Automation Designer

For reference to Servicenow Integrationhub OOTB spoke, please go through link.

& you can setup your slack channel with your gmail here.