ITSM use cases (scenarios) for ServiceNow newbie developers

Try the scenarios given below to improve your ServiceNow development skills :

Sr.No.	Use cases
1	On form two dates field , if data1 is not equal to date2 the string field should populate.
2	If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?
3	If there are client A and client B, Client A should not see applications for client B and vice versa how you will do this other than domain separation?
4	If there is 4 variables on service catalog, i want to auto populate 3 variables on the basis on 1 variable. How will you achieve?
5	There is incident form. On incident form there is, on hold field & on hold reason field. If caller added any comments on incident, the incident's state will be in progress. How will you achieve?
6	There is incident form. On incident form there is, incident task related list. On incident task related list there is new & add UI action. I want to show that ui action if incident is in in progress state. How will you achieve?
7	I want to move list of incidents from 1 development instance to UAT instance. It is in GB size. How will you transfer?
8	There is custom table, in that there is 2 fields. User_id & email_id. I want to update the record if email_id is empty. Which coalesce condition you will apply?
9	What is the Backend table name of business rule, ACL, reports?
10	if we already discovered one particular machine and if we again try to discover it in which phase of discovery will start.
11	There is a catalog item variable ‘Requested for’ , I want to populate logged in user’s name in that field .
12	Catalog item status if not completed then wait 5 min to approve and if manager does not approve then again wait for 5 min for another approval if he does not approve then status will be changed to on-hold?
13	Suppose we are creating catalog task and we want to create one type of task for employees related to A company and different task for employees related to B company and different task for employees related to C company how we can do this.
14	There is table Location with field (building name, city, street etc). In service catalog when you select location field you need to auto populate building name.
15	Suppose there are 2 tables Location & Building. Now when you are selecting location you need to display Buildings under that location.
16	Write a script to calculate the time taken from ‘new’ to ‘in progress’ state of incident and display on form field.
17	Suppose there are 5 groups A,B,C,D,E.on submit of incidents, on user table if summary contains string AD And location is A then assign group A to user(do same for all groups).
18	I have a excel sheet containing 100-200 records and I want to performvalidations before transforming. Each and every record must pass all the validations if a single recordfails no record should be entered.
19	There is variable in service catalog which only should be visible to user which are from India location.
20	There is a flat file of excel sheet present we need to populate 100 computer records from this excel sheet into our ServiceNow CMDB and there is one link field present in each record which should be an attachment into our ServiceNow system records and it should download that attachment from the link if IP of the location given.
21	The CMDB Tables are in relationship with cmdb_ci>application>business application, I need to populate the service on incident form based on CI's parent .
22	I want to auto populate callers mail id in email field?
23	Based on Assignment group auto populate the users.
24	How to get the current and previous values of field .
25	IF user is not member of Service Desk Group then Cancel the form submission?
26	ACL Scenario:role:1)admin2)normal user; only admin can edit fields of table normal user can read.
27	If incident is created by logged in user it should be only visible for that user?
28	How to create record on specific date automatically on incident form?
29	write down script to create a task.
30	If you have 10 same variables on different catalog items will you create on each item?
31	In a catalog item there are two variables, both variables refer to same table. I want to show one column data of the referenced table in variable1 and at the same time want to show another column data of the referenced table in variable2.
32	If I have an array in Run Script activity which consists of 3 different user email ids and I want to send notifications to those 3 users? How can I achieve it?
33	There is 1 catalog item, on that there are 4 fields. 1 field is requested by, on the basis of this I want to populate other details of user.
34	There is incident form. On that record problem is attached. If problem is attached then name of the problem will populate in description field of incident.
35	There is incident table. I want count of the incidents using background script.
36	If I want to make a field mandatory and also it should not be empty then what should I use?
37	How will you allow specific users to write in an incident field?
38	After selecting a caller, manager of the caller should auto populate in the below field.
39	I want to give write access to manager field to an end user, how will you achieve this?
40	write a code to get the date values of start date and end date fields on incident form and set an error message if the start date is greater than end date.
41	If in user table there is a field ‘type ‘ in which there are 3 types A,B,C each user is given a type , now if type A user logs in he should be able to see only type A users how will you achieve this.
42	If there are 3 approvals. All procedure implemented and moved to production. Again client requirement come and he told remove 2nd approval. when again implemented this requirement what n how the process will be?
43	When I am opening a new form of incident, then I want to show only specific 5 fields on the form. And when the form is submitted, then form will be open in default view. How to achieve this?
44	I am opening incident form. And there is Caller field on it. And there is 1 UI action show related incidents. What it called as?
45	Convert string field to date field while transforming data.

Try these scenarios and obviously it will improve your skills

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