Service-aware / Application context-aware data in the ServiceNow platform drives AI-Powered Service Operations with ITSM/CSM/AIOps outcomes. The service mapping narrative has evolved and ITOM Visibility service mapping technology enables customers to map infrastructure to application services. Top-down mapping allows customers to identify applications with URL entry points. Tag-based mapping simplified mapping journey for cloud and containers. Imagine if Service Mapping technology allows you to create service maps with the no-code option with Machine learning? What If we can generate content on the fly with ML and what if we can train the system to identify important connections and suggest to the customer to add them to the map. ML Powered service mapping feature is a reality with Quebec Release.

“No code service map creation with ML”

ML analyzes the discovered machine data and creates process clusters & leverages traffic fingerprinting to create connection suggestions for service map creation. Machine learning logic powered by the “Predictive Intelligence” Plugin introduces critical enhancements which will accelerate the creation of service maps.