Digital workflows need to seamlessly connect to hundreds of different business apps, systems of record, and cloud infrastructure for work to flow efficiently across the enterprise. Existing systems of record are often siloed but must not be bypassed, and instead be part of the end-to-end workflow solution. However, integration complexity is only increasing due to the proliferation of more and more SaaS and on-prem apps, combined with the accelerated pace of digital transformation necessary to succeed in today's rapidly changing environment. With the average enterprise having over 600 SaaS apps, traditional integration approaches such as point-to-point custom integrations and general purpose iPaaS are no longer fast enough.

In order to accelerate time to value, reduce cost, and deliver integrations at scale, Gartner proposes that IT leaders implement SaaS-embedded packaged integrations for common use cases in major systems of record. IntegrationHub is the only integration solution that's embedded in the Now Platform® and all ServiceNow® workflows for fastest time to value, lowest TCO, and ease of use for all ServiceNow developers creating workflows in Flow Designer, App Engine Studio, and Virtual Agent Designer.

Since Quebec, we’ve delivered a tremendous amount of new value for IntegrationHub customers - Solutions, Flow Templates, and Spokes - to rapidly integrate and automate common ServiceNow workflow use cases that involve external systems.

Let's take a look at what’s new in the Rome family release and the Store releases since Quebec.

Rome Family Release

IntegrationHub Import

IntegrationHub Import enables ServiceNow admins and process owners to import large data sets quickly and easily into ServiceNow. It replaces the complexity of previous approaches - Robust Transform Engine and Import Sets - with a simplified user interface and three step process:

1. Configure the data source from available IntegrationHub spokes.
2. Map to target with easy drag and drop of data pills to map source to target table and apply transformations as needed.
3. Schedule, run, and monitor progress.

Store Releases Q2-Q3

Solutions

• Access Management Automation: Automate service catalog requests for external application access in minutes with the Access Management Automation application. Choose from catalog items covering common use cases integrating with Active Directory, Azure Active Directory, and Okta and quickly move from request to fulfillment.

Flow Templates

Flow templates are a citizen developer-friendly way to discover, configure, and deploy automated flows that use IntegrationHub spokes as part of a low-code app in App Engine Studio.

This is a summary of all of the flow templates with IntegrationHub spokes that have been released on the Store in Q2 and Q3:

Category/Integration Pattern	Flow Templates	IntegrationHub Spoke(s)
Access Management	Create an SSO User	Okta, Active Directory, Azure AD
Create an SSO Group
Add an SSO User to a group
Remove an SSO User from a group
CRM	Create a case	Dynamics CRM
Update a case
Create an opportunity
Enterprise: various use cases for enterprise-wide automation	Launch RPA bots – scheduled or service catalog	UiPath, Automation Anywhere, Blue Prism
Send survey when a task is complete	Qualtrics, SurveyMonkey
Schedule a meeting when a task is created or updated	Exchange Online, Exchange Server, Google Calendar
DevOps	Update a Jira ticket	Jira, Jenkins, Ansible
Add a Jira comment
Execute a Jenkins job
Launch Ansible template
Document Management	Send a template document for signature Upload and send a document for signature Create a SharePoint folder Copy new record attachments Archive attachments	DocuSign, Adobe Sign, SharePoint, Box, Google Drive, OneDrive, Amazon S3, Microsoft Azure Blob Storage, Google Cloud Storage
Notifications	Notify when incident created	Teams, Slack, Webex Teams, Twilio, Gmail
Notify when task created
Notify when task is updated
Notify when record is created

Spokes

Spokes are out-of-the-box connectors that accelerate ServiceNow workflow integration and automation with the most critical business systems.

There are currently over 160 spokes in the ServiceNow Store, with new enhancements every month.

For more information on what’s new in IntegrationHub in Rome, please listen to the Break Point podcast with Jake Burman and check out the ServiceNow Developer Blog.

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Join us for the The Now Platform Rome event.

Mark your calendar for the Now at Work, Now Platform Rome release broadcast

Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:

AMS: https://www.servicenow.com/ams/en/now-at-work.html

EMEA: https://www.servicenow.com/emea/en/now-at-work.html

AP: https://www.servicenow.com/apj/en/now-at-work.html

Japan: https://www.servicenow.com/apj/ja/now-at-work.html

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