How to deactivate connect chat? / How to deactivate by roles?
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Nov 17, 2021
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How to deactivate connect chat? / How to deactivate by roles?
Como desativar o connect chat do Servicenow?
| Image | Description |
|---|---|
| 01. In the navigation filter, type sys_properties.list and press Enter. | |
| 02.Search for the glide.connect.chat.disabled property. | |
| 03. Set the property value to true. |
------------------------------ How to disable by roles ------------------------------
STEP A. Create role
| Image | Description |
|---|---|
| 01.Navigate to >> System Security > Users and Groups > Roles | |
| 02.Click New | |
| 03 Type name, for example "connectchat" | |
| 04. Subimt |
STEP B. Setting property
| Image | Description |
|---|---|
| . |
01.In the navigation filter, type sys_properties.list and press Enter. |
| 02.Search for the connect.role property. | |
| 03. Type role on the value field. Following this example "connectchat" | |
| . | . |
| . | . |
STEP C. Rights
| Image | Description |
|---|---|
| 01. Navigate to >> System Security > Users and Groups > Roles | |
| 02. Search by your role, for example admin | |
| 03. Click on the Edit button, on the Contains Roles TAB | |
| 04.Search by "Connectchat" | |
| 05.Click Add | |
| 06.Click Save |
Obs: Alternatively on the step B you can allow a list of roles able to access Connect using standard comma separated.
RESULT: John has ITIL role and hasn't Connectchat role therefore he can't see connect chat
Instead of John Albert has Access to Connect chat.
View original source
https://www.servicenow.com/community/agent-chat-routing-and-sidebar/how-to-deactivate-connect-chat-how-to-deactivate-by-roles/ta-p/2322164