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How to deactivate connect chat? / How to deactivate by roles?

Import · Nov 17, 2021 · article

How to deactivate connect chat? / How to deactivate by roles?

Como desativar o connect chat do Servicenow?

Image Description
image 01. In the navigation filter, type sys_properties.list and press Enter.
image 02.Search for the glide.connect.chat.disabled property.
image 03. Set the property value to true.

------------------------------ How to disable by roles ------------------------------

​STEP A. Create role

Image Description
image 01.Navigate to >> System Security > Users and Groups > Roles
image 02.Click New
image 03 Type name, for example "connectchat"
image 04. Subimt

STEP B. Setting property

Image Description
.image 01.In the navigation filter, type sys_properties.list and press Enter.
image 02.Search for the connect.role property.
image 03. Type role on the value field. Following this example "connectchat"
. .
. .

STEP C. Rights

Image Description
image 01. Navigate to >> System Security > Users and Groups > Roles
image 02. Search by your role, for example admin
image 03. Click on the Edit button, on the Contains Roles TAB
image 04.Search by "Connectchat"
image 05.Click Add
image 06.Click Save

Obs: Alternatively on the step B you can allow a list of roles able to access Connect using standard comma separated.

RESULT: John has ITIL role and hasn't Connectchat role therefore he can't see connect chat

image

Instead of John Albert has Access to Connect chat.

image

image

summary

Conteúdos Servicenow em Português

Connect Chat administration

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https://www.servicenow.com/community/agent-chat-routing-and-sidebar/how-to-deactivate-connect-chat-how-to-deactivate-by-roles/ta-p/2322164