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Create and configure a new menu for the Simulator portal.

Import · Dec 22, 2021 · article

Service Portal Simulator

task: Main Menu

mistakes made:

Verify you have created 'My Tickets' menu item as per the instructions.Verify you have created 'Report Outage' menu item as per the instructions.Verify you have created 'My Links' menu item as per the instructions.

Verify you have created 'Backend UI' menu item as per the instructions.

** if you're having problems with the Portal theme error: make sure you change the theme name "Stock Hearder" to just "Stock".

solution:

In the first three menu items, the "CONDITION" field must be filled in with: gs.isLoggedIn(); to validate the logged in user..

But for the "CONDITION" field of the "BACKEND UI" item use: gs.hasRole("admin");

to validate the admin role.

Print

Item My Tickes:
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Item Report Outage:
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Item My Links:

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Item BACKEND UI:

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Main Menu items: SIMULATOR MENU
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If I helped you, let your likes!

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Amanda Oliveira

My Linkedin: www.linkedin.com/in/amanda-oliveira-243482164/

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View original source

https://www.servicenow.com/community/training-and-certifications/create-and-configure-a-new-menu-for-the-simulator-portal/ta-p/2309562